Wendy Horn

Current

• Customer Services Manager at Sun Microsystems

Past

• Operations Manager at Sun Microsystems Limited
• Team Leader/ Senior Contracts Co-ordinator at Sun Microsystems
• Recruitment Consultant/Manager at Reed Employment

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Education

• Faraday High School

Connections

17 connections

Industry

Information Technology and Services

Wendy Horn’s Experience

• Customer Services Manager

  Sun Microsystems

  (Public Company; JAVA; Information Technology and Services industry)

  May 2008 — Present (1 year 9 months)

  The SunCenter Customer Services Manager has overall responsibility and accountability for the GSC customer experience, ensuring quality and consistency across all GSC services provided. This role is the point of contact for escalations from customers, GEM/regional stakeholders, GEM/regional partners, WWOPs, or Finance and meets with key stakeholders to ensure overall satisfaction

• Operations Manager

  Sun Microsystems Limited

  (Computer Hardware industry)

  October 2006 — May 2008 (1 year 8 months)

  Due to Company re organisation, the Contracts department was split into several components, this included two offshore elements. One for Renewals and the other for Channel Partners workload. This included temporaries working alongside permanent staff.
  
  Build/maintain a highly motivated team responsible for all aspects of Service Administration:
  Represent All aspects of the Sun Center Operation within the GEM (Order Management, Contract Administration and Quoting services) and revenue (stakeholder meetings);

• Team Leader/ Senior Contracts Co-ordinator

  Sun Microsystems

  (Public Company; JAVA; Information Technology and Services industry)

  December 2003 — October 2006 (2 years 11 months)

  Maximise Enterprise Services revenues by the effective and timely administration of all maintenance contracts activities for designated UK Enterprise Services customer accounts.
  Updating and maintaining customer forecasting data for sales force;
  Production of quotations, orders, production, confirmations & invoicing;
  Work as part of a team ensuring that UK Enterprise Services revenue is realised in-line with UK targets;
  Support team in building strong working relationships with both customers and sales to raise the profile of the team.

• Recruitment Consultant/Manager

  Reed Employment

  (Computer Hardware industry)

  June 1994 — October 1999 (5 years 5 months)

  Temporaries Manager Feb. 1998 - Oct. 1999
  IT Consultant Jul. 1996 - Feb. 1998
  Senior Consultant/Team Leader Jun. 1994 - Jul. 1996
  
  Temporaries Manager
  Interview and fully register temporary candidates.
  Market candidates to clients following the registration process;
  Induct temporaries by fully explaining payments systems, benefits package, time sheet administration and all aspects of the temporaries duties both to Reed and employer clients;
  Develop business by phone and in person with both existing and prospective clients;
  Ensure the profitable performance of the branch by maximising its temporary business income by building and maintaining client base;
  Overseeing all payroll operations and attendance records, prepare monthly reviews with manager for team;

Wendy Horn’s Education

• Faraday High School

  1981 — 1987

Wendy Horn’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch