LinkedInWarren Joy

Warren Joy

Director HEK Rewards Ltd

Location
Birmingham, United Kingdom
Industry
Retail
Current
  1. HEK Rewards & JDA Group
Previous
  1. International Cruise & Excursions Limited,
  2. Kanoo Travel & Foreign Exchange Services Limited,
  3. American Express
Education
  1. Archbishop Grimshaw
Recommendations20 people have recommended Warren
500+connections

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500+connections
HEK Rewards & JDA Group

HEK Rewards & JDA Group

Director HEK Rewards Ltd

– Present

View full profile

Background

Summary

A high-performing operations-management executive with expertise in building & optimising organisational performance to maximize business results in the retail and financial service sectors
A skilled strategist with 6 years' board experience and over 20 years experience in the financial services and travel sectors.
A proven track record of delivering optimal results in high-competitive environments through initiatives that exceed operational performance targets and yield measurable outcomes.

Experience

Director HEK Rewards Ltd

HEK Rewards & JDA Group
– Present (2 years)UK

At HEK Rewards we help our clients to improve customer retention and loyalty from their existing customers and employees whilst also looking to increase their customer acquisition rates and lower their acquisition costs using our various reward products.

We look to help clients increase their profits and assist with understanding who their customers really are.

We are highly experienced in rewards and incentives programmes, and have teamed up with one of the UK's leading rewards software companies to provide a number of reward products all at affordable prices

These include;

Loyalty Terminals
Employee/Member Benefits
Instant Rewards
Bespoke Incentive Schemes

Senior Vice President & Chief Operating Officer, Europe, Africa & India

International Cruise & Excursions Limited
(2 years)

- Responsible for the full Regional Operation covering 18 different countries across Europe, Africa and India. Specialising in B2B Membership Travel products I was responsible for leading the company's growth plans and gaining a stratgic foothold in this large international market.
- Was responsible for developing and executing an acquisition strategy to add 3 premium cruise online retail brands to the company portfolio
- Reduced operating costs by over £2.5 million within 2 years whilst maintaining productivity through the re-structuring of the entire European footprint
- Developed a fully flexible inbound sales model through the use of out-sourcing .
- Built an outbound package product for major client selling over £2.5 million in the first year

UK General Manager

Kanoo Travel & Foreign Exchange Services Limited
(4 years 3 months)

Reporting directly to the board in Bahrain I was responsible for delivering the strategic direction, business planning and financial performance of the business across numerous product lines. These included Small Corporate Travel, Retail Travel, Membership Travel, Corporate Foreign Exchange & Retail Foreign Exchange.
With 26 stores across the UK and 180 staff, I led a team of senior executives who turned the business from a £2 million a year loss into a £500,000 profitable business inside 3 years
Led re-engineering strategy reducing operating costs by over £2 million in 12 months
Drove double digit revenue growth in the Foreign Exchange business despite increased market competition
Achieved outstanding employee satisfaction metrics during this 3 year period

UK Director Retail Travel & Foreign Exchange Services

American Express
(3 years)

Reporting directly to the Vice President, I was the Business Head responsible for 31 Retail Travel and Foreign Exchange locations throughout the UK.
With 280 staff this business has annual travel sales of over $70 million and Foreign Exchange turnover in excess of $350 million.
Responsible for the strategic direction, business planning and financial performance of the business across numerous product lines. These include Small Corporate Travel, Retail Travel, Membership Travel, Corporate Foreign Exchange & Retail Foreign Exchange

Director Australia – Foreign Exchange Services

American Express
(1 year)

Reporting directly to the Vice President, I was the Business Head responsible for 52 Retail FES bureaux de change outlets and the Commercial Foreign Exchange business for the entire Australian market.
Based in Sydney HQ, I was responsible for the planning and implementation of business strategy designed to produce substantial revenue and profit growth for the business.
With over 150 staff nationwide this business turned over in excess of US$ 340 million in 2004 which exceeded all company forecasts.
Reengineered the wholesale ordering, revaluation and hedging processes across the business.
Improved revenue margin from 1.8% to 3.1% inside 12 months adding £2 million of revenue as a result

Regional Manager

American Express
(5 years 8 months)

Skills

  • New Business Development
  • Sales Management
  • Strategic Planning
  • Business Strategy
  • Negotiation
  • Business Development
  • Marketing Strategy
  • Account Management
  • Operations Management
  • Sales
  • Relationship Management
  • Change Management
  • Product Development
  • Contract Negotiation
  • Strategy
  • B2B
  • Management
  • Start-ups
  • Product Management
  • Business Planning
  • Team Management
  • Marketing
  • Outsourcing
  • E-commerce
  • Team Leadership
  • Forecasting
  • Entrepreneurship
  • Strategic Partnerships
  • CRM
  • Business Process...
  • Leadership
  • Mergers & Acquisitions
  • Selling
  • Executive Management
  • Project Planning
  • Finance
  • Call Centers
  • Retail
  • P&L Management
  • Customer Retention
  • Budgets
  • Customer Experience
  • Coaching
  • Pricing
  • Customer Satisfaction
  • Sales Operations
  • Team Building
  • Competitive Analysis
  • Training
  • Online Advertising
  • See 35+  See less

Education

Archbishop Grimshaw

Economics, Geography & History

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