LinkedInScott Richardson

Scott Richardson

Customer Service Advisor for Arbonne

Location
Milton Keynes, Milton Keynes, United Kingdom
Industry
Cosmetics
Current
  1. Arbonne International,
  2. Sitel
Previous
  1. Market Force Information,
  2. Matrix SCM
Education
  1. Lifetime Dynamic Training
194connections

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194connections
Arbonne International

Arbonne International

Customer Service Representative

– Present

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Background

Summary

I am a highly capable and accomplished Customer Service professional with more than 12 years of experience and support. My background, as well as my ability to learn quickly and provide knowledge effectively, would enable me to play a valuable role with your company.

My Customer Service knowledge, together with the ability to work independently and efficiently, make me a perfect choice for a Customer service or support position. My telephone, and personal communication skills are outstanding, and I am familiar with data entry, order processing, complaint handling and escalation.

I have a well deserved reputation for resolving problems accurately and efficiently, which together with my ability to multi task in fast paced environments has resulted in my growth in my present position and to my employers placing a significant degree of trust in me.

Experience

Customer Service Representative

Arbonne International
– Present (10 months)northampton, england

Case Manager

Sitel
– Present (1 year 9 months)Watford, United Kingdom

Management of cases involving vehicle repairs / complaints for NISSAN campaign

Completion Coordinator

Market Force Information
(2 years 1 month)

Coordinator for the sourcing of Mystery Shopper's to complete customer satisfaction surveys for major UK and European clients.

Account Manager

Matrix SCM
(2 years 1 month)Milton Keynes, United Kingdom

Primary business contact for client and suppliers. Responsible for the procurement of temporary workforce for borough council job opportunities.
• Ensuring client expectations were met at all times.
• Displayed a strong impact at meetings & presentations.
• Conveyed an understanding of company capabilities and service.
• Displayed a strong executive stature.

Skills

  • Customer Service
  • Customer Relations
  • Internet Explorer
  • Photoshop
  • Digital Photography
  • Well Organised
  • Time Management
  • Discretion
  • Group Presentations
  • Windows 7
  • Complaint Handling
  • Account Management
  • Client Relationship...
  • PowerPoint skills
  • Microsoft Office
  • Word
  • Excel
  • Communication Written
  • Phone Skills
  • Microsoft Excel
  • Sales
  • Event Management
  • Event Planning
  • Teamwork
  • Customer Satisfaction
  • Project Planning
  • CRM
  • New Business Development
  • Negotiation
  • Marketing
  • Marketing Communications
  • Recruitment Advertising
  • Complaint Management
  • Social Networking
  • Data Analysis
  • Microsoft Word
  • Market Research
  • PowerPoint
  • Customer Insight
  • Management
  • Telephone Skills
  • Sourcing
  • Recruiting
  • Team Leadership
  • Social Media
  • Training
  • See 31+  See less

Education

Lifetime Dynamic Training

NVQ Level 2, Customer Service, Pass

South London College

BTEC, Dental Clinical Sciences, General, Merit

Sir Frank Markham

9 GCSE's

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