Saffron Miller

Privately Held; 5001-10,000 employees; Media Production industry

November 2010 – May 2011 (7 months)

With an ability to hit the ground running, I quickly picked up new systems and protocols supporting a busy director
• Managing very busy diary and mailbox, arranging meetings
• Organising travel; international and UK
• Raising purchase orders, dealing with invoices and expenses
• Liaising with senior directors, managers, facilities, IT
• Supervising 2 junior Pas
• Booking rooms, arranging catering, set-up for meetings, taking minutes
• Collating reports, contributions and agenda points for Managers’ and HoDs’ meetings

July 2008 – June 2010 (2 years)

Underpinned by logical and analytical thinking, working as part of a close-knit team, I was the lynchpin of communication and fulfilled all organisational and clerical needs.
• Use of Microsoft Office (Word, Excel and Access), maintaining accurate records
• Dealing sensitively and professionally with written and oral communications from international students
• Managing BACs payments, producing financial reports
• Scheduling complex accommodation resources to best advantage of all parties
• Managing diary, arranging meetings
• Writing copy for adverts, magazine articles and newsletters
• Recruiting appropriate new host families, managing existing ones
• Responding to emergencies when on-call

August 2006 – January 2010 (3 years 6 months)

Dealing with all aspects of the business administration and logistical operations, I facilitated the smooth-running of regular and special events, nurturing relationships with external and internal clients.
• Database management, use of Microsoft Office (Word, Access, Excel)
• Liaising with corporate clients, venue managers, council and police
• Managing budget and preparing accounts
• Sourced venues, equipment and suppliers and negotiated contracts to ensure quality and remain within budget
• Updating website with new events and articles
• Recruiting and supervising staff, giving verbal feedback and written appraisals
• Scheduling resources; allocating teachers, crew, equipment & materials
• Servicing meetings, taking and distributing minutes
• Managing diary, arranging meetings
• Producing marketing material, writing editorial for newspapers and magazines

October 2003 – February 2007 (3 years 5 months)

With excellent organisational and relationship building skills, I set up and ran a successful massage business.
• Business set up and marketing
• Managing accounts
• Building trust & maintaining relationships in a sensitive situation

Health, Wellness and Fitness industry

February 2000 – August 2006 (6 years 7 months)

With excellent organisation skills, I dealt with the administration of classes, workshops and courses. I used my outstanding communication skills to teach classes and to train new teachers to the high standards demanded by Ceroc Enterprises.
• Scheduling resources; teachers, crew, equipment, paperwork
• Submitting written reports to candidates, franchisees and HQ
• Preparing newsletters, handouts and course material
• Facilitating workshops
• Maintaining accurate records on database
• Organising mail-outs, dealing with correspondence and phone enquiries
• Designing and implementing training programmes for Ceroc teachers
• Teaching/presenting from stage to large and small groups

February 1999 – February 2000 (1 year 1 month)

As first point of contact for executive clients in a busy salon, I displayed excellent and efficient customer service skills and was responsible for cash handling.
• First point of contact for all clients ensuring a professional and welcoming environment, dealing with all face to face and phone enquiries
• Accurate scheduling of a complex booking system and processed all payments
• Minute taking and distribution of agendas for regular meetings

September 1993 – February 1999 (5 years 6 months)

With excellent organisation skills, I dealt with the administration of classes, workshops and courses. I used my outstanding communication skills to teach classes and to train new teachers to the high standards demanded by Ceroc Enterprises.
• Scheduling resources; teachers, crew, equipment, paperwork
• Preparing newsletters, handouts and course material
• Facilitating workshops
• Maintaining accurate records on database
• Organising mail-outs, dealing with correspondence and phone enquiries
• Teaching/presenting from stage to large and small groups