LinkedInRussel Ince
Russel Ince

Russel Ince

Programme Manager at Lloyds Banking Group

Twickenham, United Kingdom
Computer Software
  1. Lloyds Banking Group,
  2. RSA,
  3. Lloyds TSB
  1. Warwick Business School

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Warwick Business School

Warwick Business School


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Programme Implementation Manager

Lloyds Banking Group
(1 year 4 months)London, United Kingdom

Programme manager on migration of HBOS to Lloyds credit cards for Group Operations
• Managing the design, build and test of business deliverables, including Telephony/IVR, MI, Financial & Operational Reconciliation and EUCs through team of project managers and SMEs
• Worked closely with IT partner to build and test the ETL code
Implementation Manager Group Operations for dress rehearsals and live event
• Tracking minute by minute plan over event weekends, co-ordinating 300+ resources across multiple UK locations and India
• Managing the switch-over from legacy payments systems to new business processes and systems and resolving payments issues post implementation
• Communicating with other command centres across the UK, reporting on progress and receiving downloads on progress from other areas

Programme Manager

(1 year 1 month)London, United Kingdom

Managing the implementation and rollout of the Ariba Sourcing, Contract Management and Procure-to-Pay modules
• Responsible for producing Implementation Plan; co-ordinating all resources and activities; managing costs and benefits; reporting to stakeholders and PMO; managing risks and issues
• Directing extensive change programme across RSA as part the Ariba rollout programme, impacting approximately 7K individuals
• Co-ordinating with IBM and Accenture as outsourcing partners for infrastructure and SAP application development respectively

Programme Implementation Manager

Lloyds TSB
(1 year)

Worked on the migration of HBOS to Lloyds current accounts as the programme implementation manager for Credit Operations. This programme involved migrating 1M customers from HBOS into Lloyds systems and included nine practice dress rehearsals and technical proving events.
• I was responsible for command & control, designed the control structures and processes, produced the command & control handbook and trained resources on the new processes
• Ensured all elements were ready for each migration event, primarily confirming that:
o Resource schedules, training, test scripts and interim business processes were in place
o Logistics around command rooms, SMS tools, teleconference numbers and contingency sites were tested
o Lessons learned from previous events were adopted
• Was Command & Control lead for most of the practice events and the main migration weekend, co-ordinating 300 resources across three UK sites and two offshore locations. Managed governance and Go/NoGo calls with senior stakeholders
• Produced the detailed weekend cutover plan, which covered the minute by minute activities from Friday night through to Tuesday morning

Senior Project Manager

(4 years 2 months)

• Implemented Phase II of the BUPA OnePlan programme. OnePlan was a migration/development programme moving BUPA from mainframe applications to a .NET and Peoplesoft solution
• OnePlan Phase II had a budget of approx 100 million.
• I was responsible for technical implementation of all applications, technical planning activities, co-ordinating 100 plus resources over a 12 month period, with 7 dry runs and dress rehearsals.
• Successfully implemented a data warehouse using Cognos 8, Teradata and Oracle Data Integrator technologies with team of approx 20 developers, architects, modellers and report writers. Budget was 5 Million and project was rolled out to 1000 report users over 18 months.
• Project managed various other projects at BUPA, including:
o An earlier version of the data warehouse using same technologies;
o a Peoplesoft project to split the application into two separate services for AR/AP and GL
o Technical implementation manager of OnePlan Phase I

Project Manager

(5 years 4 months)

• Project managed change programs in clients, primarily revolving around migration to new technologies or business processes
• Designed and project managed implementation of several web applications to integrate clients with customers and suppliers
• Implemented several Business Intelligence solutions to improve financial reporting and decis


  • Stakeholder Management
  • Project Delivery
  • Integration
  • Programme Delivery
  • Program Implementation
  • Programme Management


Warwick Business School


Rondebosch Boys High School

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