LinkedInRoss Miller

Ross Miller

Commercial Manager at MITIE

Birmingham, United Kingdom
Facilities Services
  1. Mitie,
  2. Interservefm Ltd
  1. The Chartered Institute of Management Accountants

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The Chartered Institute of Management Accountants

The Chartered Institute of Management Accountants

Chartered Management Accountant

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Commercial Manager

– Present (2 years)Field based

Commercial lead and member of senior management team operating £150m business unit within cleaning business (commercial & manufacturing sectors)

As key member of central project team, provided analysis and strategy guidance on cleaning business's transition from regional to sectorised structure
Using financial and geopraphic analysis, developed efficient operational management structures to support sector model
Developed performance dashboard for analysis and benchmarking of key metrics across operational teams
Negotiated contracts with numerous clients

Supported healthcare business on interim basis
- prepared analysis of trends in NHS Trust requirements, supporting successful claim for £100k contract variation
- commercial lead in re-mobilisation of key contract; introduced one off works and contract variation processes and monitoring tools to reduce administration and debt

Commercial Manager, Sales

(1 year 7 months)

Commercial lead for sales function producing multiple-service FM bids

Generated bespoke financial models and commercial solutions for clients
Introduced robust bid governance process and documentation, detailing key assumptions, benchmarking analysis and matrix of legal risks and proposed mitigations
Reviewed and negotiated commercial contracts with clients
Developed decision tree to provide focus on key metrics to achieve sales targets

Finance Manager, HSBC Contract

Interservefm Ltd
(1 year 8 months)

Finance Manager for £50m pa total FM contract supporting HSBC's UK retail and office portfolios.

Recruited, trained and led team of eleven (five direct reports), providing management accounting, finance administration and payroll functions.

Finance workstream lead and budget controller during contract mobilisation phase
Translated bid model into operational budgets, highlighting key risks and opportunities based on existing contract benchmarks
Generated monthly board report and represented finance team at board reviews
Developed and implemented robust finance processes, enabling department to be scored green in internal audit
Supervised asset reconciliation exercise resulting in recovery of over £1m as contract variation
Managed project to review fleet requirements, generated proposal leading to £400k pa cost reduction
Supervised implementation of electronic payroll timesheet solution resulting in reduction in queries and manual payments, and generating admin headcount savings

Finance Manager, National Contracts

Interservefm Ltd
(3 years 6 months)

Finance Manager for £30m portfolio of blue-chip national retail clients in UK and Ireland.

Led team of two Financial Analysts (having recruited and trained roles)

Generated monthly management accounts, including analysis of key variances
Produced annual budgets (zero-based) and rolling forecasts
Led modelling and pricing of bids and re-tenders (c£40m wins, inc £20m contract with major client)
Focal point for clients on finance/budget activity (including generating clients' internal budgets/forecasts)
Streamlined and improved control in payroll and purchasing processes

Financial Analyst

Interservefm Ltd
(1 year 8 months)

Supported portfolio of national retail clients including Boots, Dixons Stores Group, Homebase, B&Q and Tesco.

Generated monthly reports for each client detailing performance across all sites
Generated suite of maps (using MS MapPoint) to provide visual representation of client portfolios
- supported development of efficient management structures
- analysis of pay rates against national demographic data supported negotiations with clients regarding appropriate pay funding
- data on density of sites per region supported new business capability
Developed reporting tool for management to view real-time data on purchases made during month
Analysed payroll data to highlight variances between actual spend and charge rates to prompt operations to target savings or negotiate increases from clients
Led bid modelling on numerous national retail tenders and generated sign off packs for bid approval meetings with directorate

Volunteer Experience & Causes

Student Mentor (Alumni Network)

University of Birmingham

Mentoring a final-year Business student, providing support and advice on job applications, CV writing and queries on the business world.

Opportunities Ross is looking for:

Causes Ross cares about:

Organizations Ross supports:


  • Contract Negotiation
  • Commercial Management
  • Contract Management
  • Facilities Management
  • Finance
  • Cost Management
  • Outsourcing
  • Change Management
  • Budgets
  • Management
  • Negotiation
  • Cost Control
  • Project Planning
  • Project Bidding


The Chartered Institute of Management Accountants

ACMA, CGMA, Chartered Management Accountant

University of Birmingham

BSc (Hons) - 2:1, Money, Banking and Finance

Honors & Awards

CIMA Commendation - Top 10 score in world, Financial Strategy paper Nov 2010

Lean Six Sigma - Foundation and Yellow Belt

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