Rafiquzzaman Sheikh

Public Company; 201-500 employees; NRTLQ; Telecommunications industry

September 2007 – March 2011 (3 years 7 months) Maidenhead United Kingdom

Nortel Networks (now Avaya), Maidenhead, United Kingdom
Permanent position in Professional Services, EMEA in Nortel Networks (now Avaya). The Engineer for CC (Contact Center) developer role covers development and integration of softphone with CRM (Salesforce.com, Lagan Frontline etc) solution using .NET technology. Coding includes Windows services, applications and functional libraries for Unified Communications and Nortel CCT platform.
• Consulting
• Gather and validate requirements
• High level and detailed design, development and unit testing
• UAT support and deployment
• Documentation, support handover
• Pre-sales support

Public Company; 1001-5000 employees; Telecommunications industry

November 2005 – September 2007 (1 year 11 months) Slough, United Kingdom

The role covers analysis, design and implemention of IT systems to meet the business requirements of the company. I played a key role in redeveloping the Patientline Cash and Smartcard (PLCS) system to enable independent outlets to supply/sell smartcards within the hospital, with minimal impact on site staff. I also involved in developing database-driven voice script and configurable menu options in Patientline Voice system.

My responsibilities included:
• System analysis, design and estimation
• Developing COM components in .NET Technology (C#)
• Database design and Data analysis
• Writing stored procedures, triggers with Transact SQL (T-SQL) for MS SQL 2000/2005
• Maintaining Versions of Software (MS Visual Source Safe 6.0)
• Creating Technical Design document, User Guide and Test Plan
• Liaison with the senior management

August 2003 – November 2005 (2 years 4 months) Swindon, United Kingdom

The role involve bespoke system analysis and design that includes investigation, maintenance, enhancement and implementation of IT systems to meet the business requirements of the Council.
My responsibilities included:
• System Analysis and design
• Developing COM components in Visual Basic 6.0
• Database design and Data analysis
• Writing stored procedures, triggers with Transact SQL (T-SQL) for MS SQL Server 6.5/7.0/2000
• Integration of the systems with the Crystal Reports 9.0, Staffware 9.0, Objective 6i
• Maintaining Versions of Software (MS Visual Source Safe 6.0)
• Creating Technical Design document, User Guide and Test Plan
• System Testing and UAT Support

Public Company; 10,001+ employees; GE; Financial Services industry

August 1998 – August 2003 (5 years 1 month) Leeds, United Kingdom

Contract position with UK based Global Consumer Finance.
The role involved analysing, developing and supporting various aspects of the business critical applications to meet the business requirements of the company used by the operations and collections functions of the company.
• System Analysis and design
• Developing COM components in Visual Basic 6.0
• Database design and Data analysis
• Creating Technical Design document, User Guide and Test Plan
• System Testing and UAT Support

October 1996 – July 1998 (1 year 10 months) Mumbai, India

Contract position with is the first central securities depository in India based in Mumbai.
Responsibilities:
• System Analysis , design and development
• System Testing and UAT Support
• Installation of Software at client sites