Service Architect at Logica
- Stockport, United Kingdom
- Information Technology and Services
Mike Ackroyd's Overview
- Service Architect at Logica
- Service Architect at Capita IT Services
- Service Performance Manager at AstraZeneca
- IT Transition Manager at Aviva
- Service Support Manager at RAC
- Humberside University
Mike Ackroyd's Summary
Formally qualified in ITIL Service Management to ITIL v3 Expert level, with a Consultants Certification in ISO/IEC 20000. Over 15 years IT service management and multi million pound IT services budget management exposure. Experienced in FTSE 100 and 250 organisations covering multiple industries, pharmaceutical, financial, IT services, business process outsourcing and services, in both business-to-business and business to consumer environments.
Designing and implementing governance frameworks across client management, programmes and projects, service delivery and technical alignment areas.
Service performance framework implementation and ongoing assurance in a multi hundred million pound global IT infrastructure environment.
Implementation and development of IT service maturity models, along with driving step change to gap identified improvements.
Implementation, and ongoing operation, of a group wide Risk Management process generating significant behavioral change.
IT Service and general management architecture modeling and design within a multi client Life & Pensions business process outsourcing environment.
Proven ability to apply IT service management processes at the appropriate level to deliver maximum value.
Source of innovation and drive to deliver commercially valuable IT solutions through internal and external IT service suppliers.
Making visible the IT Service Management processes to the Customer and delivering service reporting, key performance indicators, to both baseline existing service and monitor new service introductions.
Building effective Customer relationships to Director level along with the ability to understand key business drivers and provide effective IT solutions.
Extensive experience in IT supplier relationship management, negotiating commercially viable IT service contracts and managing these through the renewal lifecycle.
ITIL IT Service Management, Risk Management, IT Governance (COBIT), Supplier Management, RACI
Mike Ackroyd's Experience
Public Company; 10,001+ employees; Euronext: LOG; Information Technology and Services industry
September 2010 – Present (2 years 10 months)
Public Company; 1001-5000 employees; CPI; Information Technology and Services industry
January 2008 – September 2010 (2 years 9 months)
Lead role within presales and client engagements, using approved cost models to enable and achieve cost efficiencies (challenging implementation and delivery costs where appropriate) by using effective and efficient working practices and processes
Working with internal clients and externally to define service requirements to create a service design and transition these into the operating structure in alignment with our core capability
Working closely with the lines of service to ensure that any designed solution is able to be delivered to target service levels and performance indicators
Operating within the ISO/IEC 20000 quality framework
Service Performance Manager
Public Company; 10,001+ employees; AZN; Pharmaceuticals industry
2006 – 2007 (1 year)
IT Transition Manager
Public Company; 10,001+ employees; AV; Financial Services industry
2005 – 2006 (1 year)
Service Support Manager
Public Company; 1001-5000 employees; Automotive industry
1993 – 2005 (12 years)
Mike Ackroyd's Education
BA, Accounting and finance
1990 – 1993
Mike Ackroyd's Additional Information
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