LinkedInMichelle Godderidge

Michelle Godderidge

Customer Executive Inside Sales for Rolls Royce, TNT, RWE

Location
Coventry, United Kingdom
Industry
Information Technology and Services
Current
  1. Computacenter
Previous
  1. Computacenter,
  2. Faithful+Gould
Education
  1. Hodge Hill Comprehensive
Recommendations8 people have recommended Michelle
500+connections

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500+connections
Computacenter

Computacenter

Customer Executive

– Present

View full profile

Background

Summary

Computacenter is Europe's leading independent provider of IT infrastructure services. We advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage their technology infrastructures on their behalf.

We deliver on-site services in nearly 60 countries and supply IT hardware and software to customers in more than 100 countries. At every stage we make our customers' businesses sharper by removing cost, complexity and barriers to change across their IT infrastructures.

Our corporate and government clients are served by offices across the UK, Germany,
France, the Benelux region as well as our Group Service Desk, which has operations in the UK, Germany, Spain, South Africa and Malaysia. Via this shared service facility, more than 1,100 native-speaking employees provide end user support in 18 languages. We handle in excess of four million contacts per year.

Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of our European-headquartered client base.

Experience

Customer Executive

Computacenter
– Present (17 years 9 months)Birmingham

* Managing customer liason to transact product or solution sales to maximise profit.
* Up-selling and cross-selling to maximise profit
* Ensuring quotations are processed withing customer specific SLA's
* Handling product specification enquiries
* Accountability for all operational transactions to ensure ownership of customer
* Identifying customer queries and resolving to enhance customer satisfaction and relationships
* Ensuring customer price lists are maintained
* Proactively calling customers to follow up and close orders
* Identify, create, campaign and close sales opportunities within the existing customers. These sales will focus on infrastructure products, services and solutions.
* Provide Commercial Leadership.
* Maintain Computacenter's interaction with the customer by fostering multi-level relationships between Computacenter and customer staff.
* Provide Campaign leadership: Manage the leadership of the virtual team on all sales opportunities within the customers.
* Manage Partner & Vendor Engagement: Maintain, expand and extend engagement of vendors and partners, managing these engagements to drive sales growth.
* Analyse Competition.
* Perform Account Targeting and Planning: undertake campaign and opportunity planning to maximise sales effectiveness and agree the activities performed by the virtual team

Branch Administrator

Computacenter
(1 year 1 month)

Data Input Clerk

Faithful+Gould
(1 year 4 months)

Data Input Clerk - Input Data into a database

Languages

  1. French

Honors & Awards

Silver Award

Line Manager

Recognition of Excellent Work and was recognised by winning Customer Executive of the year 2013

Excellence In Action

Line Manager

Comments for Excellence In Action Award

I wanted to say thank you for the incredible work that you have put into the new training doucment for 'Buy and Store' for the team.

This is assisting your peers and sharing best practice.

Great Work

Excellence In Action

Line Manager

Comments for Excellence In Action Award

I just wanted to say a Huge Thank You for your assistance today in placing an urgent super user required order.

You continue to impress with your adapability, commitment and drive and I hugely appreciate it.

Thank You

Excellence In Action

Line Manager

Comments for Excellence In Action Award

This is a thank you for your second 10 Scoring ECSQ for this month from Rolls Royce. This is outstanding.

Well done and thank you.

TNT also scored you as a 10 out of 10.

Great Work

Excellence In Action

Line Manager

Comments for Excellence In Action Award

Many thanks for all your hard work and dedication in closing month and quarter end.

Despite the pressure you worked wonders.

Thank You

Excellence In Action

Line Manager

Comments for Excellence In Action Award

Congratulations on your strong customer feedback.

Your customer and account manager have commented on your effectiveness, efficiency, accuracy and enthusiasm with pride.

Well Done

Excellence In Action

Comments for Excellence In Action Award

Congratulations on another Perfect 10 scroed ECSQ from the Rolls Royce team - this time internal.

This is reflective of your continued focuse on the customer, and your nature to consistently go above and beyond.

Excellence In Action

Comments for Excellence In Action Award

Hi Team

Thank you for all ofyour work in 2012 and 2013 leading to growth of 30% customer satisfaction, 45% in contribution per head, 42% in E-Commerce, 15% in employee satisfaction.

Iam incredibly proud of all of you.

Excellence In Action

Comments for Excellence In Action Award

Congratulations on 2 Perfect 10 Response ECSQ for your customers in late September and October 2013.

Great work and again indicative of your strong customer care.

Excellence In Action

Comments for Excellence In Action Award

Hi Team

I just want to say a massive thank you for all of your focus in H1 2014 on growing the number, and indeed exceeding the number !!!!

This is down to your efforts, dedication and everyday focus.

Thank You

Excellence In Action

Comments for Excellence In Action Award

Well done Michelle on receiving 3 Perfect 10 ECSQ's over the past month. This is a fantastic representation of your overall calibre of service to our customers.

Great Work

Excellence In Action

Project Manager on Rolls Royce

Comments for Excellence In Action Award

I would like to thank you fro all the support you have given me throughout the Rolls Royce Windows 7 project, Specifically for your help when the courier booking process was changed and for always being positive and happy to help.

Excellence In Action

Line Manager

Comments for Excellence In Action Award

Well done Michelle on 2 Proactive feedbacks from your Account Manager and E-Commerce Specialist stating how your positive approach and capability in your role are making a HUGE difference to your accounts.

Well done and thank you

Excellence In Action

Internal Sales Manager - Lorraine Lambden

Comments for Excellence In Action Award

Thank you so much for all your help, you have been an absolute star !

Excellence In Action

Line Manager

Comments for Excellence In Action Award

Congratulations on 2 Perfect 10 scores in one month form your customers, Nuvia and Wincanton.

This is a fantastic representation of the quality of your customer interactions.

Well done Michelle

Excellence In Action

Line Manager

Comments for Excellence In Action Award

Thank you for your detailed update on workplace changes completed in todays team meeting. You gave a strong summary and tackled all questions with confidence.

Well done and thank you

Excellence In Action

Line Manager

Comments for Excellence In Action Award

Well done on strong customer feedback stating you are "Perfect as always".

You always do an excellent job, and this is representative of your consistent service.

Many Thanks

Excellence In Action

Line Manager

I wanted to say thankyou for the incredible work that you have put into the new training document for ' Buy and Store' for the team.

Great work

Excellence In Action

Line Manager

2 Perfect 10's for the month of July - Customer Satisfaction Feedback from Rolls Royce

Certificate for EU Export Licensing Controls (Dual Use)

Strong & Herd LLP Training Accredition by the Institue of Export

Certificate for EU Export Licensing Controls (Dual Use)

Excellence In Action

Internal Sales Manager

A huge thankyou for the work that you are completing today as a Cisco Super User. You have been identified as strongly leading the way from a knowledge perspective. Great Work.

UK Inside Sales Leadsership Team

Excellence In Action

Internal Sales Manager

A huge thankyou for the work that you are completing today as CISCO super user. You have been identified as strongly leading the way from a knowledge perspective, and supporting your peers today.

Great work

Excellence In Action

Global Service Director - Rolls Royce

To all involved directly and indirectly with the recent Boron project, a sincere and heartfelt thank you for your continued effort. The positive attitude and willingness to pull out all the stops to make this a successful transition for the end users impacted by the sale of Energy at Rolls-Royce and not gone un-noticed. The continued delivery of BAU support under these exceptional circumstances is commendable.

Excellence In Action

Internal Sales Manager

'Michelle, Thanks for the excellent service you provide for TNT, Graham Cann'

Great work Michelle

Excellence In Action

Account Manager on RWE

Andy Farmer`` I nominate Michelle Godderidge for her continued hard work and perseverance with the RWE project``

Excellence In Action

Partner Management Colleague

Laurence Adams: - `` By far one of the best CE's we have within the business.``

Excellence In Action

Partner Management Colleague

Marc Thompson: - ``outstanding work on Rolls Royce orders over the last 2 weeks``

Excellence In Action

Partner Management Colleague

Jenny Sevenoaks : - ``Michelle always goes the extra mile and is very helpful``

Excellence In Action

Partner Management Colleague

Lisa Walker: - ``I nominate Michelle Godderidge, always efficient on the Rolls Royce account.``

Excellence In Action

Partner Management Colleague

Mary Johnson: - ``Michelle Godderidge for all her hard work in helping on the Rolls Royce Billing``

Skills

  • Channel
  • Account Management
  • Sales Management
  • SaaS
  • Resellers
  • Sales Process
  • Cloud Computing
  • Channel Partners
  • New Business Development
  • B2B
  • Direct Sales
  • Solution Selling
  • Managed Services
  • Sales
  • Customer Satisfaction
  • Key Account Management
  • Product Marketing
  • Sales Operations
  • Virtualization
  • Microsoft Licensing
  • Vendor Management
  • Business Development
  • Professional Services
  • Networking
  • Salesforce.com
  • Partner Management
  • Enterprise Software
  • Team Management
  • Storage Solutions
  • Unified Communications
  • Leadership
  • Management
  • Pre-sales
  • CRM
  • Storage
  • Lead Generation
  • IT Strategy
  • Team Leadership
  • HP
  • Software Asset...
  • Selling
  • Data Center
  • Strategic Partnerships
  • Outsourcing
  • See 29+  See less

Education

Hodge Hill Comprehensive

GCSE, Maths/English/Science/French/Computer Studies/Business Studies/History

GCSE

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