LinkedInMarietta Gende
Marietta Gende

Marietta Gende

Senior Project Manager at SERMO

London, United Kingdom
Market Research
  1. SERMO (formerly WorldOne)
  1. Research Now,
  2. Synovate Healthcare - Healthcare Market Research,
  3. Silent Edge Ltd - Sales Performance Authority
  1. Administration and Economics High School, Slovenia

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SERMO (formerly WorldOne)

SERMO (formerly WorldOne)

Senior Project Manager

– Present

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Senior Project Manager

SERMO (formerly WorldOne)
– Present (2 years 8 months)London, United Kingdom

Managing multicountry healthcare CAWI (Online) and sample only projects.
Responsible for communicating to the client the daily progress in set-up and in field, trouble shooting and providing solutions to aid completion to deadline and ensuring company's standards are met on all aspects of the process. Also responsible for coordinating the day-to-day activities of projects and completing projects sucessfully within agreed timings.

Project Manager

Research Now
(2 years 8 months)London, United Kingdom

Managing Online projects
Liaising with clients on a daily basis
Working closely with internal staff
Working to tight deadlines
Organising and managing briefings with clients
Maintaining client relationship

Qualitative Project Manager

Synovate Healthcare - Healthcare Market Research
(8 months)

Managing qualitative projects
Project related budgetary control
Liaising with clients on a daily basis
Updating field staff and external suppliers of any changes related to projects
Working closely with local offices around the world
Organising and attending briefings with clients and field staff
Quoting and writing proposals for potential new projects
Maintaining client relationships
Updating company's records and databases
Researching various health therapies related to projects

Programme Administrator

Silent Edge Ltd - Sales Performance Authority
(8 months)

Administrative support to the programme team
First point of contact for the clients and programme team
Scheduling resources
Diary management
Client liaison
Coordinating feedback forms from clients
Collating training materials
New programme set up

Resource Manager

All Global Ltd - Healthcare Market Research
(2 years 5 months)

Initiate and run weekly resources meetings with Project Managers
Delegating responsibilities to the Field Controllers
Dealing with interviewer disciplinary and grievance procedures
Selecting, recruiting and training new interviewers
Write materials for implementation of interviewer induction
Write, implement and manage effective interviewer discipline and grievance procedures
Manage and administrate company private healthcare plan
Liaising with company's Senior Operations Managers and external clients
Selecting, interviewing and training potential candidates for permanent positions within my team

Resource Manager

All Global
(4 years)

Translator and interpreter

Home Office
(3 years 1 month)

Translating confidential documents

Resource Coordinator

All Global Ltd
(8 months)

Co- ordinate and allocate interviewers onto projects
Organize briefings
Hiring admin support staff and temp agency interviewers
Liaising with recruitment agencies
Administrating Access database
Maintaining and updating personnel files
Liaising with company's accountant

Telephone Interviewer - Researcher

IFF - Market Research
(8 months)

Conducting various telephone business to business surveys and interviews across United Kingdom using CATI system.

Home Office IND Freelance (Interpreting Nationality Directorate


  • Market Research
  • Recruiting
  • Management
  • Teamwork
  • Healthcare
  • CRM
  • Proposal Writing
  • Training
  • Research


Administration and Economics High School, Slovenia

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