One Housing Group
Infrastructure Engineer at One Housing Group
Join LinkedIn & access Lee's full profile
Reporting to the Chief Information and Technology Officer (CIO), this is a wide ranging role in a growing Telecoms and IT Managed Services company. The role owns IT service delivery to internal staff, including acting as second line technical support, with first line delivered as a service by an outsourced IT team. The role supports projects both in house and customer facing including server builds, test networks, R&D and implementation of new applications.
I am the business owner of ISO 27001 covering Information Security Management, and will ensure service is delivered following quality business processes along the lines of ITIL.
With over 10 years of IT experience installing and supporting everything from servers to desktops, WLAN, LAN, WAN and VPN networks Lee has the strength of knowledge and skills to make our IPTV solutions work in any environment.
An eye for detail and strong organisational and inter-personal skills mean Lee is focused on the level of service we provide to our clients throughout the sales and installation process and subsequent aftercare and support of our systems.
This role includes:
Consulting on network requirements and specification for Digital Signage and IPTV Solutions.
Technical Sales Support.
Running structured Cat-5e/6 cabling.
Installing & Configuring Allied Telesis Layer 3 Core and Layer 2 Edge Switches.
Installing & Configuring predominately HP ML350 and ML110 servers running Tripleplay IPTV and Digital Signage Software.
Installing and Configuring cloud based and store & forward Digital Signage systems including Sony Ziris Canvas and Future Software DigiSHOW.
Installing Video Walls/IPTV/Digital Signage Systems in Hospitality, Education, Retail and Corporate environments.
1st/2nd/3rd line support of systems installed by Bizstream.
Manage IT Helpdesk Team currently supporting 320 users over 18 sites primarily in the Home Counties but also offices in Cardiff, Colchester, Twickenham and Southampton. Including carrying out one to one monthly reviews and ensuring SLA’s were met.
Develop, maintain and administer Mitel (Inter-Tel) CS5000 and Axxess Digital PBX Systems; inter-office VoIP (CS5k systems), voicemail with send to email functionality, hotdesking, call stats, call routing, ISDN2e and ISDN30, PSTN, Xarios Phone Manager with Outlook and CRM integration.
Supported a Windows network running Server 2003 domain controllers, Server 2000/2008 member servers, Storage Server 2005, SQL Server 2005, Exchange 2003, Office 2003/2007/2010, Windows SharePoint Services 3, Windows XP/7, Active Directory and Group Policy.
Implementation and maintenance of 2 VMWare ESXi servers running Windows Server 2003 and 2000 guest systems.
Develop, maintain and administer Windows SharePoint Services 3.0 Intranet System; Designed and implemented an intranet based annual leave request and authorisation system and Helpdesk ticketing system.
IT Purchasing - obtaining pricing from a minimum of 3 sources to ensuring the commissioning and installation in a timely manner.
Providing full IT systems support – desktops, servers, printers; liasing with 3rd parties when required to resolve issues as quickly as possible.
LAN, WLAN, WAN and VPN (L2TP/SSL) support from arranging installation of services to configuration of hardware and connection to WAN via VPN.
Microsoft Licensing – OEM and MVL (Open,Select and Enterprise)
Risk assessment and mitigation, change control.
‘Role of the Manger’, an introduction to management.
Installed and configured AVG Antivirus 8.5 and subsequent upgrades to 2011; Included AVG Admin server, AVG Update servers and clients.
Reporting to Senior Manager – Project Co-ordination.
Administer SharePoint Portal Server and Windows SharePoint Services 2.0
Develop internal solutions to aid Project Management and Development.
Develop solutions for SharePoint; including site templates, data views and custom interfaces.
Objective of Degree:
To promote a professional approach to software development and to enable effective management of software projects
Business Management, Software Design, Software Implementation, Systems Architecture, Human Computer Interaction, Mathematics, Software Engineering Industry, Databases, Requirements Engineering, Software Development, Personal Skills & Development Program, Integrating Assignments (combines several units in one project)
Northampton, United Kingdom
Perth Area, Australia
Plymouth, United Kingdom
Chelmsford, United Kingdom
Ipswich, United Kingdom
Satellite and Aerial Technician
implementation specialist at Sabio
Junior ERP/SAP Functional Analyst
Operations and Contracts Assistant Manager at Transport for London
Senior ICT Support Analyst at Square One Resources
Senior Solutions Specialist
Implementation Services Manager at Interactive Intelligence
3rd Line Infrastructure Analyst at East Thames Group