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Kate Russell

Kate Russell

Event Manager (Client Relationships and Hospitality) at Freshfields Bruckhaus Deringer

Location
London, United Kingdom
Industry
Events Services
Previous
  1. Ten Lifestyle Concierge,
  2. The Chemistry Club
Education
  1. Oxford Brookes University
398connections

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398connections
Oxford Brookes University

Oxford Brookes University

Anthropology

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Background

Experience

Event Manager (Client Relationships and Hospitality)

Freshfields Bruckhaus Deringer
– Present (9 months)London, United Kingdom

12 Month Maternity Contract from 28th April 2014 within the Marketing & Business Development Team

- Client facing priority content-led events, client relationship building and hospitality events, typically bespoke to different audiences and client-specific requirements, but also including booking traditional hospitality package options.

VIP Lifestyle Manager

Ten Lifestyle Concierge
(1 year 9 months)London, United Kingdom

- Lifestyle Manager for 25 private HNW individuals and one UHNW family
- Organise diaries and itineraries, travel, entertainment and family life
- Liaise with in-house teams for tickets (sports, music, and theatre), restaurants, home services and home improvements, holidays (flights and accommodation), motor, health and beauty and much more
- Forward plan for 'life' events, reminders for personal engagements
- Liaising with my client’s staff to build relationships and deliver the Ten pillars of ‘Intelligent Support’ by being trustworthy, reliable and knowledgeable
- Out of office work including meeting current clients, suppliers and potential partners/new members
- Responsible for Ten Events – Bespoke HQ at The Clerkenwell Collection (Sept 2013), The View from the Shard (Jan 2013), RIBA (Sept 2012)
- Member Satisfaction Ambassador (MSA) for the VIP team, I look after and turn around customer cares, aiming for a resolution and a cost effective outcome for both parties.
- Liaise and meet with high end suppliers for a wide range of lifestyle commodities including Harrods, Selfridges, Urban Retreat, 5 star London hotels etc using this as an opportunity to engage with my clients, build relationships and trust, delivering quality products that I know my clients will appreciate
- Fantastic knowledge of high end luxury suppliers offering tailored and bespoke opportunities for discerning individuals, this is UK-wide but predominantly London based

Lifestyle Manager - Venues & Events

Ten
(2 years)

- Organising a range of events for private members to mark and celebrate big occasions such as milestone birthdays, weddings, anniversaries, christenings and hen and stag parties
- Being the ‘go to’ specialist for all aspects of wedding planning and children’s entertainment
- Advanced event planning; followed by on the day, on site co-ordination when necessary - including a client’s surprise 50th birthday with Annie Lennox at Amberley Castle
- Cultivating the supplier relations side of my role within our private dining sector, consequently becoming the main contact point for many London restaurants - e.g. Caprice Holdings, Gordon Ramsay Private Dining, Sweet Potato Group, D&D
- Negotiating deals with suppliers such as discounts for members and commission for the company
- Role within the events department for development of team revenue through marketing and editorial articles to the wider business and external clients
- Expert time keeping to ensure that members get responded to within the correct time frame and are happy with the service
- Being adaptable and ready to deal with the different requests that come in
- Offering imaginative suggestions to suit a range of budgets

Guest Relations Executive

The Chemistry Club
(2 years)

- Private sector networking events for individuals interested in technology and climate change sectors
- On the night co-ordination of the event and venue with the Events Director and support for contract staff
- Supported the Associate Director by managing two Private Dinners in June 2010 (responsibilities included; pre and post-event reports, liaising with the venue and staff, choosing menus, organising outside equipment hire and signage, breakdown of costs etc)
- Management of corporate accounts with local Mayfair hotels
- Organising invitations and researching new guests; following up on member requests
- Sole responsibility for inviting speakers, liaising with their offices and briefing them on our evenings – speakers included Sir Michael Lyons, Michael Grade, Vince Cable and Ian Livingston
- Greeting members and guests at the evenings; facilitating conversations and ensuring guest satisfaction
- Ensuring that the in-house database was up-to-date with relevant data and current news
- Extensive diary management for a team of twelve, organising meetings, tele-conferences etc

Skills

  • Event Management
  • Social Media
  • Marketing Communications
  • Hospitality
  • Event Planning
  • Concierge Services
  • Customer Service
  • Entertainment
  • Management
  • Business Development
  • Marketing
  • Negotiation
  • Time Management
  • Corporate Events
  • Account Management
  • Marketing Strategy
  • See 1+  See less

Education

Oxford Brookes University

Bachelor of Arts (B.A.), Anthropology

Wellington College

History, Politics, English

Jamie Aston Flower Academy

One Day Course - Flowers for the Home

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