Barr Beacon School
English and Science
Account Manager at Alliance Healthcare UK
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English and Science
I am a passionate driven individual with the determination and commitment to succeed. Throughout my career I have developed, grown and mastered my roles, delivering results whilst providing a compelling customer service. I have extensive knowledge and expertise in the pharmaceutical industry, with over 10 years of experience.
Developing and optimizing growth of sales and profits for an existing customer base of 250 accounts to become the primary supplier. My key responsibilities involved
• Business development - Increase Ethical, Generic & P.I sales
• Negotiation - Terms, agreements and proposals
• Account management - Customer performance and targets
• Selling/Upselling - Increase business revenue/objectives
• Tenders/Comparisons - Competitive pricing
My role requires me to have a clear understanding on the business propositions. With my developed business acumen I am able to execute trading terms and work cross functionally across the organisation. I have clear awareness of competitor activity to highlight key benefits of my proposals to secure agreements. I use data to interpret and monitor spends trends to allow me to question additional development areas. Building strong trusting customer relations and focusing on customer needs, I am able to work in collaboration and venture into joint business partnerships resulting in unified objectives achieved.
Managing and maintaining 220 ProScript LINK users across various sectors in healthcare. By delivering and honouring commitments, I have built solid and trusting relationships enabling me to manipulate and influence client direction. This has resulted in exceeding business and personal objectives year on year. Liaising with third party suppliers and also area and regional business managers I have become the central point of contact for intelligence on my customers. Using time management, organisational methods to segment my clients in priority, I have been able to carry out additional business requirements such as:
• Link Evolution to ProScript LINK migration
• ETP Release 2 upgrades
• Windows 7 roll out
During these transitions, I have effectively and efficiently held my retention, new business and I.T hardware sales.
I take time to support my team and have mentored new members giving demonstrations and training. Sharing my methods of managing my territory and ways I organise my campaign agenda, I have helped lead the team to be united in what is presented to clients. I am passionate about my department and I thrive from the challenges that ProScript LINK creates, to me and my team
My role objectives were to efficiently manage and increase business profitability through OTC sales for multiple pharmacy chains. I adopted a strategic mind set with clear objectives to present in a boardroom environment and gain immediate commitment from group meetings.
To achieve these objectives, I gained a clear understanding of each groups individuality and followed the below processes.
Why - Belief in their service, differentiating themselves from competition
How - Their purchasing and stocking behaviour to attract cliental.
What - Products, quantity and placement
Through educating myself to their business needs, I was able to provide an OTC offering solution to mutually benefit sales revenue. Being the sole point of contact I completed end to end service including orders, complaints, accounts and deliveries.
Using this knowledge and skill in addition to maintaining cliental, I was successful at winning new group members and establishing new relations to increase territory value.
New to the pharmaceutical industry, I was responsible for driving both business and personal income. I developed my sales and territory skills and adopted them in to the pharmacy profession. By understanding their business model and identifying new opportunities to increase business revenue, I was able to become competent in my role. I achieved this from setting personal role objectives and devising new techniques to apply myself.
• Research and resource pharmaceutical business operations
(Using PSNC, CFH, Pharmacy Journal and C&D)
• Utilising customer relations to gain insight to business strategy
• OTC product portfolio understanding and detailing product
• Reviewing area demographics for product placement and buying behaviour.
Developing my personal ability, my role evolved and I was promoted to “Field Sales Manager” which increased my key responsibilities to manage and support 8 Territory Managers and continually support national chains (ASDA and TESCO).
From this opportunity, I was able to successfully complete new product placements (Hemoclin) and achieve new personal milestones with a challenge and insight in to management. This led me into my pharmacy career and I naturally progressed in the industry.
Activities and Societies: Debate Team
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