Emma Henderson
Manager, Product Enablement at Assima
- Location
- London, United Kingdom
- Industry
- Computer Software
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Emma Henderson's Overview
- Current
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- Manager, Product Enablement at Assima
- Past
- Education
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- Birkbeck, U. of London
- Massey University
- Victoria University of Wellington
- Connections
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107 connections
Emma Henderson's Experience
Manager, Product Enablement
Assima
Public Company; 201-500 employees; Computer Software industry
September 2010 – Present (1 year 9 months)
Currently concentrating on product enablement, developing the resources and channels of communication to ensure both internal staff and partners have the means and opportunity to effectively market and sell our software. Ensuring our consultants and clients have access to up-to-date, relevant product documentation, news and information enabling increased product knowledge and effective use of the software.
This includes:
- Establishing and maintaining in-product access to documentation and news
- Quarterly product-focused newsletters collating and drawing attention to resources, demonstrations, presentations
- Creation of software videos highlighting the ROI and benefits of the software
- Webinars and video snippets showcasing new product features
- Investigating and setting up user groups, forums
Quality, Testing and Integration Manager
Assima
Public Company; 201-500 employees; Computer Software industry
September 2006 – September 2010 (4 years 1 month)
Main responsibility to transform an untested, unsupported version of the software product into a supported, localised and documented product.
Review and propose improvements to the Testing environment, to include hardware, software, tools and back-to-back processes with other areas of Assima, especially Development and Support.
Ensure the quality of each release of the product, and also to enhance the quality assurance process
The installation and maintenance of the environments used by Support and R&D teams to help them enhance the product
Review and propose, in consultation with Support and Development, Release Management Process to manage version and fix releases from the Development environment into the Test environment and then into Live. To include packaging of the product.
Support and Services Manager
Assima
Public Company; 201-500 employees; Computer Software industry
September 2005 – September 2006 (1 year 1 month)
Responsible for ensuring client satisfaction with our product and services. Maintaining client relationships, ensuring issues are monitored and resolved within agreed SLAs. Organising training on-site and subsequent follow-up services.
Consultant
Assima
Public Company; 201-500 employees; Computer Software industry
March 2004 – September 2005 (1 year 7 months)
Working with clients to ensure that they had the support, technical expertise and knowledge that they required to implement their projects using our software. Being pro-active about issues that might arise, and dealing with problems and trouble-shooting issues to ensure that they were fixed as soon as possible. Also included testing and documenting the software and training clients on site where necessary.
Emma Henderson's Education
Birkbeck, U. of London
MSc, Computer Science
2002 – 2004
Graduated with Merit.
Massey University
Post-Graduate Diploma, Business Studies
1998 – 1999
Victoria University of Wellington
1995 – 1998
Emma Henderson's Additional Information
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