Deepa Jose
Human Resources Professional
- Location
- Coventry, West Midlands, United Kingdom (Coventry, United Kingdom)
- Industry
- Human Resources
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Deepa Jose's Overview
- Past
-
- Customer Support Officer at DWP
- Administrative Assistant at DWP
- Education
-
- Henley College Coventry UK
- Rajagiri School of Management, India.
- Connections
-
0 connections
Deepa Jose's Experience
Customer Support Officer
DWP
Government Agency; 10,001+ employees; Government Administration industry
July 2009 – January 2011 (1 year 7 months) Coventry, United Kingdom
Roles and Achievements:
•Constantly meeting with vulnerable customers - dealing with complex queries and signposting them to appropriate channels if needed.
•Identifying potential SBR (Strictly Benefit Regime) cases to DMA(Decision Making Authority) and contributing to the department target.
•Liaising with benefit processors, making sure customer problems are solved and the payments done. Got a good few compliments from team leaders and customers.
•Providing face-to-face interviews with customers regarding their FTA (Failing To Attend ) and TIS(Travel to Interview Scheme) applications.
•Introduction of Skill Matrix for the team to improve team efficiency.
Administrative Assistant
DWP
Government Agency; 10,001+ employees; Government Administration industry
November 2004 – July 2008 (3 years 9 months) Birmingham Pension centre
Roles and Achievements:
•Receiving and sorting all mail for the team (around 200 a day)
•Building new claims for state pension on the relevant benefit system to agreed standards within 24hrs of receipt.
•Retrieving and filing documents
•From time to time, undertaking any other administrative duties as required by team leader.
•Maintaining effective and confidential filing systems.
•I was one of the champions for “Change Management Team”.
Deepa Jose's Education
Henley College Coventry UK
Diploma, Human Resources
2011 – 2012
Certificate in Human Resource practice, working towards CIPD
Activities and Societies: .
Rajagiri School of Management, India.
Post Graduation, Human Resources
2001 – 2003
Deepa Jose's Additional Information
- Groups and Associations:
-
CIPD membership.
Contact Deepa for:
- career opportunities
- job inquiries
- expertise requests
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