B2B Operations Director at Tiscali
United Kingdom
- Current
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- Director of B2B Operations at Tiscali Business Services
- Past
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- Product & Operations Director at Pipex Communications
- Chief Operating Officer at Plusnet plc
- UK Sales Director at BT Syntegra
- Divisional MD at Affinity Internet plc
- VP Internet Service Provider Group at BT Global Services
- Sales Director at GE Capital
- Education
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- The Manchester Metropolitan University
- Recommended
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5 people have recommended Danny - Connections
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241
connections
- Industry
- Telecommunications
- Websites
Danny Sullivan’s Summary
I am a succesful, hardworking hands-on director who leads from the front and has a passion for developing and driving highly succesful motivated teams in both large blue chip and smaller AIM vehicles, predominantly in the Finance, IT and Internet spaces in customer sales, product and operations roles, where delivering customer satisfaction is key.
Much of this has been in companies that are either entering new fast paced markets or where consolidation is forcing creative and often radical change to reduce costs and improve the customer experience. This involves working within or driving matrixed teams who often have competing goals and where tight financial management or rationalisation is key. Most recently, delivering QOS based broadband applications has been a fantastic learning experience, now working through MPF and Ethernet reseller services is an even bigger challenge due to the complexities of the supply chain/systems and making it work for the customer and reseller is key to drive sales
I love working with customers and developing succesful teams in complex situations in direct and indirect models
Danny Sullivan’s Specialties:
B2B Sales, Channel Mgt, Billing, Provisioning, Customer Care,Technical Support, Product/Proposition Development/Launch, Compliance, Complaints, in the Telco/Internet/Application markets - Supported By Good Financial, Data Analysis, People Development and Business Application/Process Skills
Danny Sullivan’s Experience
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Director of B2B Operations
Tiscali Business Services
(Privately Held; Telecommunications industry)
January 2008 — Present (2 years 3 months)
Management of 200k direct and 200k indirect and sme/wholesale customers for broadband, telephony and network centric IT services - delivering exciting new high margin services like Annex M, ADSL 2+ and Ethernet delivered from the new Stoke Mandeville B2B centre of excellence and back office off-shore teams. Responsible for efficiently delivering reseller management, provisioning, technical support, care and compliance. Additionally, responsible for provisioning for 700k residential customers on Pipex legacy platforms balancing customer experience and IT delivery in "real time" and working with our IT partners on specifying and delivering new functionality
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Product & Operations Director
Pipex Communications
(Public Company; Telecommunications industry)
October 2006 — December 2007 (1 year 3 months)
Responsible for 800k residential and sme internet customers.
Business functions managed included: call centre/sales compliance, billing, product development/launch, provisioning before being bought by Tiscali. During this period we won 2 network quality awards for Pipex while saving over £2m in network costs through acceptable traffic management and reduced the product launch process from 6 to 3 months delivering 5 broadband and voice refreshes in the period (improving margins by 15%) across 3 complex IT systems -
Chief Operating Officer
Plusnet plc
(Telecommunications industry)
February 2005 — October 2006 (1 year 9 months)
COO for this very succesful AIM listed ISP (250k customers, 160 staff). The business developed strong network engineering skills and was a recognised leader in network management/Transparent traffic shaping and world class software development, delivering "customer centric" portal based automation which made the operation very efficient which delivered "above average" margin sales for the shareholders. Also delivered and managed the hosted Corporate Teleworker solution for BT Global services with over 30k corporate teleworker customers
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UK Sales Director
BT Syntegra
(Public Company; BTA; Telecommunications industry)
June 2002 — February 2005 (2 years 9 months)
UK Sales Director responsible for relationship, proposition developments and sales targets (£650m) and pipeline management (Siebel implementation) via the 1000 BT UK channel saleforce for Systems Integration opportunties in the "networked it" space as part of BT's transformation to a IT Services company in the corporate sector. Additionally, worked closely with Microsoft, Oracle, Sun etc. developing solutions in the Utilities and Manufacturing Sectors with a business unit (£33m) of 35 sales, marketing/business consultants and programme delivery specialists - applications services included RFID, Asset Management, Hosted Mail & Unified Communications, ePrescription, WEEE and infrastructure hosting services
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Divisional MD
Affinity Internet plc
(Telecommunications industry)
January 2001 — June 2002 (1 year 6 months)
Responsible for rationalising (break even) a loss making vISP and Portal business (Breathe), while winning significant new business from WH Smith, Tiny and Evesham Computers looking after nearly 400k residential and smb customers (sales (10), marketing (5) and customer operations (55). This involved an IT platform rationalisation programme and significant supplier renegotiation
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VP Internet Service Provider Group
BT Global Services
(Public Company; BTA; Telecommunications industry)
April 1996 — January 2001 (4 years 10 months)
Responsible for setting up and managing the £250m pa Wholesale ISP sales (90) and (50) customer services operation from business case to "in-life" management. This included working closely with the UK CEO to launch Surftime, FRIACO and broadband services to over 800 Service Providers in the UK alongside significant dial and private wire services. Working closely with product development and finance to deliver market leading services which had to be efficienctly sold and delivered due to the lower margins associated with Wholesale products
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Sales Director
GE Capital
(Public Company; GE; Financial Services industry)
August 1989 — April 1996 (6 years 9 months)
Managing IT Leasing schemes, latterly won the BT Contract Rentals scheme worth £120m pa for on and off balance sheet funding solutions for networked IT propositions leading a team of 20 sales and business development professionals who I recruited and trained, while setting up the sales administration, systems and planning functions in parrallel
Danny Sullivan’s Education
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The Manchester Metropolitan University
2:1 , Business & Finance (Hons) , 1982 — 1986
8 O Levels
A level Accounts
BTEC Business Studies (Distinction)- Activities and Societies:
- Sail, Mini/Junior Rugby, Gliding
Additional Information
Danny Sullivan’s Websites:
Danny Sullivan’s Interests:
Mini & Junior Rugby (Dad and Driver). Sailing and Gliding when have the time
Danny Sullivan’s Groups:
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Telecom Professionals -
Startup Specialists -
Demanding People - EMEA Executive Search
Danny Sullivan’s Honors:
GE Capial Zenith Award 1996
BT Major Business Best Run Business Unit 1997
BT Business Manager Year 1998
BT Corporate Clients (Get Out There) Award 1999
Bali Master Trip 2000
Danny Sullivan’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
