Daljit Phull

A versatile and analytical post sales support consultant with 8 years of professional experience in the
Information Technology field. Key skills include: ability to recognise business problems and deliver appropriate
solutions; a track record of successful project management and excellent customer relation building; proficient
leadership, team working, time management, interpersonal and communication skills. Aim to seek experience
in a pre/post sales technical role or in a professional service role with a leading company to continue
professional development.

Senior Customer Support Engineer

Aspect Software

Privately Held; 1001-5000 employees; Computer Software industry

April 2012 – October 2012 (7 months) London, United Kingdom

Provide remote service delivery support of Aspect Software’s hardware and software products.
• Primary responsibilities included, problem troubleshooting to resolution, configuration of system hardware and software components, network integration, and system upgrades and updates.
• Serve as key member of global support team by assisting remote support teams in onsite diagnostic troubleshooting and root cause identification at customer locations, performing remote support role as necessary by contributing to live support call answering, and ensuring site compliance with the most current software/hardware releases and updates for assigned customers.
• Providing statically information via SQL to ensure OFCOM rules, information for development and sales.

Support Consultant

nQueue Billback

Public Company; 51-200 employees; Information Technology and Services industry

July 2008 – April 2012 (3 years 10 months) London, United Kingdom

EMEA Support Team
Role: Consult and support clients on the expense management system supported by nQueue Billback, through the provision of offering technical support, enhancing business processes and managing the appropriate engagement levels to influence and manage relationships with clients.
Technical support: manage issues from initiation to closure by consulting clients with the technical implementation and development team to execute solutions. Examples range from delivering software configuration changes, upgrading client systems and completing necessary documentation coherent with client requirements.
Process orientation: constructively share insights of best practise during team meetings and forums to proactively improve process efficiencies and enhance services. Furthermore, use internal systems to resolve issues and identify gaps in the internal knowledge systems to develop the necessary documentation to company standards to close gaps.
Relationship management: develop professional relationships with clients and vendors and ensure delivery on expectations is up to the highest standards to guarantee customer satisfaction.

DBA Officer

Mathys & Squire LLP

Partnership; 51-200 employees; Law Practice industry

February 2008 – June 2008 (5 months) London

Provided administrative support on the SQL server through maintaining the server by adding new users and data cleaning on a regular basis. Furthermore, produced VBA codes linking to the SQL server to streamline documents.
Produced Crystal reports for internal and external purposes.
Proactively improved storage procedures to optimise systems.

Support/Developer Officer

Xenos Group Inc

May 2007 – November 2007 (7 months)

Role: To provide software support to a number of major companies based in Europe and North America.
Analysed and investigated client issues to provide suitable solutions, whilst building positive customer relationships to improve the level of service.
Provided technical support and software support for a tailor made software, XML. Furthermore, installed in-house software including SQL server, JBOSS, JAVA.
Logged client problems and documented outcomes in line to company standards.

Information and consultation officer

Barnet Homes Ltd

Public Company; 201-500 employees; Civic & Social Organization industry

August 2004 – April 2007 (2 years 9 months) Barnet

Role: Managed the use and development of the tenant database that comprised of tenants/customers who have self-selected to participate in tenant feedback and appraisal reviews of the services Barnet Homes provide.
Provided PC helpdesk support and training, solving issues in Windows XP, 2000, NT and also Microsoft Office.
Provided data analysis for team in performance indicates, also dealt with data support, data extraction, migration.
Co-ordinated the flow of information within Housing services through investigating and developing creative uses for existing and future system with business requirements analysis and co-ordinating the data in the SQL server database connectively.
Learn and review technical diagrams, i.e. UML, RDB and translating this to a non-technical audience
Excel / Access (Macro) Development, Amendments in VBA, Upkeep and Maintenance of Databases.
Monitored and produced high quality reports on the findings of regular and ad hoc satisfaction mechanisms, drawing on comparisons with local authorities and other organisations.
Used customer feedback and other data to assist managers and staff to ensure the views, wishes and priorities of tenants and other stakeholders were considered in the decision making process.
Developed Intranet site, maintenance and enhancements using HTML, VB Script coding
Provided colleagues with Crystal Report training and created supporting material to use during coaching and mentoring sessions.