Head of Community Operations Delivery at Affinity Water
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I'm committed to the Water Industry and implementing best practise for both operational and customer experience.
Specialties:Strong WQ scientific background, High Customer Experience Focus, technical capability assessments, Operations Management, Process Improvements, Incident Management,
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Looking after the Delivery teams at Affinity Water (Leakage, Network Maintenance and Customer Operations plus associated contractors)
My role is to ensure we deliver water 24/7 to our customers, operate efficiently and meet our regulatory targets as well as our financial targets
My current role is looking at all areas of Performance Reporting (KPI), Long term resource management, technical capability frameworks, capturing efficiencies and working with community teams to identify and carry out improvements to implement best practise ideals across VW
Essentially regional manager for one third of the Three Valleys Water Area (now Veolia Water Central) looking after all aspects of the water network and customer enquiries relating to it. Ensuring water supply 24/7 365 days a year.
My role was supporting the Senior Network Managers with WQ advise ranging from customer care (internal pipework issues) to fullblown WQ incidents on the network following mains renewals, burst mains or water treatment failures. Working with the Customer Service Technicians, R&M gangs, Mains renewals and developer services gangs to implement best practise and ensure that water quality and hygeinic practises were implemented at every level across the organisation.
Completed a 3 year BSc(Hons) in Applied Geology with a 2 month works placement in the Kalgoorlie goldfields of western Australia.
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