LinkedInAmanda Carter

Amanda Carter

Office refurbishment and fitout, design and build, Space planning solutions, Office furniture,Office space search

Location
Loose, Kent, United Kingdom
Industry
Construction
Current
  1. RAP Office Contracts Ltd
Previous
  1. NatWest,
  2. NatWest Bank
Education
  1. Aylesford High School
Websites
329connections

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RAP Office Contracts Ltd

RAP Office Contracts Ltd

Business Manager

– Present

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Background

Summary

Helped to develop RAP Office Interiors, raising the company profile within Kent, London and Brighton, to be recognised as a company offering excellent Customer Service to clients looking for Office Refurbishments. I totally understand the importance of excellent Customer Service from my previous roles within NatWest Bank (1987 - 1996) and the RAP team are all totally committed to this high standard.


RAP Office Interiors Specialties
RAP Office Interiors provide outstanding office refurbishments that will leave clients with an office environment that enables staff to work effectively and efficiently taking all aspects of their needs into consideration.

Personal Specialties
Setting and maintaining marketing budgets.
Health & Safety.
Ownership of all staff training & development.
Attending exhibitions and networking functions.
Producing monthly reports for Managers meetings, ensuring that existing jobs are run to budget.
Working to achieve personal and company KPI's set out within the yearly business plan.
Building, maintaining and developing relationships with clients on all levels.
Presentation & report writing.
Sourcing, building and developing relationships with key suppliers.
Structured research, telesales calls both cold and warm to source new business.
Professional manner and appearance.

Experience

Business Manager

RAP Office Contracts Ltd
– Present (8 years 9 months)Maidstone

As a Business Manager my role is to ensure that clients receive their quotes on time and that RAP have completely understood their needs. At RAP Office Interiors we are proud of our excellent high standards we provide clients looking for office refurbishment, office space and office furniture. My role and responsibilities have expanded to include all areas of markeing, setting budgets, auditing health and safety for the office and contractors on site.

Customer Service Manager

NatWest
(3 years 5 months)Maidstone

Provided high levels of customer service, dealing with queries efficiently and effectively. Actively working in and supporting the cash and counter area. Building rapport with customers being able to influence effectively.

Personal Assistant to Business Manager

NatWest Bank
(1 year 5 months)Maidstone

Provided support to the Business Manager in all areas to grow and manage an active portfolio of business customers To ensure the current and prospective customers had a consistent and exceptional customer experience through superior service.

Personal Lending Manager

NatWest Bank
(2 years 3 months)Maidstone

Assessing and processing personal lending application forms in a professional, efficient and accurate way. Identifying opportunities for cross selling the banks other products and services.

Traditional Bank Clerk

NatWest Bank
(6 years 3 months)Bearsted

Responsible for the daily supervision and control of workflow, actively working in and supporting cash and counter area. Grew in confidence, motivating others to work effectively within a fast paced environment. Ensured policies, procedures and standards of conduct were communicated and appropriately understood by the team. Indetified any breaches, problem areas and then developed a corrective action plan.

Traditional Bank Clerk

NatWest Bank
(4 years 1 month)Maidstone

Worked through the traditional banking positions, maintained accurate records in all areas - processing daily over the counter workflow, balance cash book and servicetills, prepare monthly balance statements, processing standing orders and direct debit requests, Unpaids in & out, account opening and closing, processing customers foreign money requests and processing CHAPS and international payments.

Projects

Brighton Refurbishment Queen Street(Link)

Working with a high end Property Consultancy company in Brighton, RAP secured a 7000 sq ft strip out and refurbishment of office space, ready for their new tenant. Based in Queen Street the refurbishment project ran for 7 weeks, fitting out to CAT A standard, acoustic control, with Air conditioning, flooring, partitions, ceilings, decorations, lighting. RAP also refurbished two sets of washroom facilities.

Team members:

Mitsubishi Power Systems Audley St London Mayfair W1(Link)


RAP Interiors were engaged to create new 4 person Meeting room to the side of existing Boardroom, with double glazed Polar glass system, integral office partitions, 1 cellular office for the Director of Mitsubishi. On the Ground Floor we removed 1 office and Meeting room to create 8 new desk positions. Supplying Orangebox chairs, Rap completed the project in 8 days with decorations, office air conditioning, office electrics and office lighting configuration.

Sevenoaks office design and build(Link)

The 6 week project allowed the client to relocate on time and the project was agreed within the budget.

Sevenoaks Office Refurbishment from CAT A office space to new fit out of space showing Meeting roms, Teapoint area and open plan office area for Accounts staff. Reconfiguration of space to accomodate 25 personnel, including the desgn and install of office furniture.

Adding value at the stage when a landlord needed to inspire new tenants into his commercial building, RAP created designs to show how the space could be used.

Skills

  • Office Management
  • Office Administration
  • Customer Relations
  • Customer Service
  • Customer Satisfaction
  • Customer Retention
  • Customer Loyalty
  • Attention To Detail
  • Creative Problem Solving
  • Time Management
  • Marketing Communications
  • Client Development
  • Client Relationship...
  • Office Design
  • Office Refurbishment
  • Online Marketing
  • Social Media
  • Social Networking
  • New Business Development
  • Business Networking
  • Occupational Health
  • Safety Management
  • Contractor Selection
  • Customer Engagement
  • IOSH
  • Management
  • Refurbishing
  • Training
  • Business Planning
  • Commercial Management
  • Contract Negotiation
  • Building Services
  • Sourcing
  • Sales Management
  • Safety Management...
  • Telemarketing
  • Banking
  • Lead Generation
  • Brand Loyalty
  • Small Business
  • Budgets
  • B2B
  • Business
  • CRM
  • Account Management
  • Project Management
  • Building Relationships
  • Contract Management
  • Networking
  • Marketing
  • See 35+  See less

Education

Aylesford High School

6 - O Levels and CSE, Mathematics, English, History, Business Studies, Computer IT., B & C

Activities and Societies: Netball Team, Managed the school tuck shop as part of my business study course.

Honors & Awards

Award in Customer Service Excellence from work with Investors in People.
NVQ level 2 in Business Administration & IT
(sound knowledge of MS Word, Excel, Powerpoint, Access & Outlook)

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