Financial Services Professional
Edinburgh, United Kingdom
- Past
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- Business Analyst at Family Investments
- Career break at World Travel
- Head of Customer Contact Centre at Family Investments
- Business Project Manager at Family Investments
- Corporate Development Manager at Family Investments
- Project Manager - Customer Services at Family Investments
- Customer Services - various positions at Family Investments
- Education
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- University of Sussex
- University of Sussex
- Connections
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18
connections
- Industry
- Financial Services
- Websites
Vanessa Aalten-Voogd’s Summary
I am an experienced senior manager with a successful track record in operational line management and project management within the Financial Services sector. A strong leader, team player and communicator with the ability to take a cross functional and collaborative approach. Recognised as having a high focus on excellence, effectively balancing the needs ot the business and ensuring tight regulatory compliance.
Vanessa Aalten-Voogd’s Specialties:
Project management and Contact Centre management within the ISA, CTF and life products sector of financial services.
Vanessa Aalten-Voogd’s Experience
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Business Analyst
Family Investments
(Financial Services industry)
November 2007 — December 2008 (1 year 2 months)
Business Analyst supporting the launch of cash and investment ISA products for Post Office Financial Services.
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Career break
World Travel
(Leisure, Travel & Tourism industry)
May 2005 — September 2006 (1 year 5 months)
Career break to travel round the world for a year and a half, visiting Argentina, Uruguay, Paraguay, Peru, Ecuador, Canada, USA, China, Laos, Vietnam, Cambodia, Malaysia, Singapore, Brunei, Namibia, South Africa, Swaziland, Poland, Lithuania, Latvia, Estonia, Slovakia, Austria, Germany, Hungary and the Czech Republic.
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Head of Customer Contact Centre
Family Investments
(Financial Services industry)
August 2001 — May 2005 (3 years 10 months)
Senior operational manager in a multi faceted role with responsibilities spanning strategic development, business transformation, consultancy, project/programme management and operational line management.
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Business Project Manager
Family Investments
(Financial Services industry)
August 2000 — July 2001 (1 year )
Activities focussed on business transformation and increased efficiency involving a wide ranging review of Contact Centre operations and a cross functional process review project.
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Corporate Development Manager
Family Investments
(Financial Services industry)
February 1997 — July 2000 (3 years 6 months)
Primarily involved in product development focussing on life and pensions products. Also managed the integration of an acquired book of business.
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Project Manager - Customer Services
Family Investments
(Financial Services industry)
January 1995 — January 1997 (2 years 1 month)
Activities focussed on the integration of the customer service functions of two acquired books of business and requirements specification for new client and policy administration systems.
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Customer Services - various positions
Family Investments
(Financial Services industry)
October 1990 — December 1994 (4 years 3 months)
Various roles at clerical, supervisory and assistant manager levels with responsibilitiy for customer correspondence, complaints handling and records management.
Vanessa Aalten-Voogd’s Education
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University of Sussex
MSc , Management of Technology , 1989 — 1990
MSc thesis on Strategy and Work Organisation in the UK Automobile Industry. Theories considered included just-in-time processing and kaizen principles that underpin Lean SIx Sigma processing.
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University of Sussex
BA (Hons) , Economics with Mathematics , 1986 — 1989
Additional Information
Vanessa Aalten-Voogd’s Websites:
Vanessa Aalten-Voogd’s Interests:
Hill walking, travelling, swimming, Secretary of my local cinema club
Vanessa Aalten-Voogd’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
