Tim Copson

Tim Copson

Environments Engineer at TDX Group

Location
Nottingham, United Kingdom
Industry
Information Technology and Services

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Tim Copson's Overview

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Past

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Recommendations

7 people have recommended Tim

Connections

143 connections

Tim Copson's Experience

Environments Engineer

TDX Group

Privately Held; 51-200 employees; Financial Services industry

March 2012 – Present (1 year 4 months) Nottingham

●2nd & 3rd line support for internal staff & external customers
●ShoreTel phone system management, configuration & reporting
●Secure daily file transfer - SFTP, MoveIt Central, MoveIt DMZ
●Door access control system configuration & management - Paxton Net2 Access Control
●Server consolidation & Virtualisation – Microsoft Hyper-V
●Server build, configuration, upgrade & installation - Windows Server 2003, Windows Server 2008R2 & Windows Server 8
●Desktop/Laptop build configuration, upgrade & installation
●Active directory management
●BizTalk Server 2010 installation & configuration
●Security update & patch management (Microsoft WSUS & Symantec Endpoint Protection Management, Symantec ICAP Scanner)
●Cisco wireless network management - Wireless LAN Controller
●Cisco router & switch configuration
●UPS capacity planning & management
●Visio network, server rack configuration diagram creation & update
●CCTV management
●Secure printing management -SafeCom
●Remote Access support & configuration - Juniper SA2000
●Group Policy Management
●Exchange 2007 & 2010 management
●Carry out Qualys Guard scans
●Maintain security of infrastructure to ensure PCI DSS compliance
●Server/Communications room capacity planning
●New site installations
●Internal & external DNS management
●Interpret penetration test reports & resolve security issues exposed

Technical Project Manager

East Midlands Ambulance Service

Government Agency; 1001-5000 employees; Hospital & Health Care industry

February 2012 – March 2012 (2 months) Nottingham, United Kingdom

Temporary fixed term contract position.

●Carried out proof of concept testing with Polycom CX500 (Microsoft Roundtable) video conferencing units, integrated with Microsoft Lync 2010. Including multi-point conferencing with multiple Polycom CX500 & laptop integrated web cams.
●Contacted suppliers requesting formal quotes for video conferencing solution
●Collated quotes from suppliers
●Produced installation guide for Polycom CX5000
●Produced user guides for Polycom CX5000 integration with Microsoft Lync 2010
●Produced quick reference guide for Polycom CX5000 and Microsoft Lync 2010 to be left in meeting rooms

Technical Project Engineer

East Midlands Ambulance Service

Government Agency; 1001-5000 employees; Hospital & Health Care industry

November 2011 – February 2012 (4 months) Nottingham, United Kingdom

Temporary fixed term contract position, with extension

●Prepared documentation to be passed onto Senior Management with a solution for the installation of High Definition Video Conferencing across 8 sites, including multi-point conferences & external calling
●Responsible for managing cabling contractors for refurbishment project
●Planned and carried out temporary office move between 2 sites and carried out return move.
●Attended site meetings to be kept up-to-date on project progress
●Liaised with suppliers to provide quotes for new computer equipment
●Raised orders for new computer equipment
●Built, configured & installed new computer equipment using Symantec Ghost software

Senior Technical Officer- Networks

Nottinghamshire Police

Government Agency; 1001-5000 employees; Law Enforcement industry

February 2009 – July 2011 (2 years 6 months)

●Responsible for a team of 4 people- dealing with annual performance reviews and weekly 1-to-1 meetings
●Plan and coordinate office moves involving multiple teams within the organisation
●Implemented additional network monitoring tools (Languardian and Solarwinds) enabling more in-depth reporting of network utilisation
●Planned the upgrade and installation of network equipment across a number of sites resulting in cost savings by reducing the number of circuits required per site
●Planned and executed a network hardware refresh, improving performance on existing links and enabling Quality of Service
●Redesigned the remote access service for suppliers and staff by installing an SSL VPN solution, increasing both security and productivity of mobile workers
●Played a key role in the implementation of application acceleration to 20+ corporate sites using Riverbed appliances, avoiding the need for costly WAN upgrades
●Provided on call and out-of-hours support for all data communications links
●Attended weekly Problem Management meetings to resolve ongoing issues, resulting in increased user satisfaction
●Co-ordinating resolution of 2nd/3rd line support incidents escalated to the team in line with ITIL processes and published SLAs
●Provide support, maintenance and upgrades to the Blackberry Enterprise Servers used within the force
●Implemented a full test Blackberry Enterprise environment using Microsoft Server 2008R2 Hyper-V

Technical Officer- Networks

Nottinghamshire Police

Government Agency; 1001-5000 employees; Law Enforcement industry

February 2003 – February 2009 (6 years 1 month)

●Responsible for LAN/WAN support across the corporate network (Cisco, Extreme, Juniper, Riverbed)
●Implemented LAN/WAN utilization monitoring and reporting across the corporate network
●Carried out ongoing hardware refresh of routers, switches and firewalls used on the corporate network
●VPN configuration and support for remote working and support companies
●Network fault investigation using Sniffer Pro and Wireshark
●Installation & support of Video Conferencing equipment using Polycom endpoints and Polycom GMS, Path Navigator and MGC’s
●Provided on call and out-of-hours support for all data communications links

Technical Officer- Desktop Support

Nottinghamshire Police

Government Agency; 1001-5000 employees; Law Enforcement industry

September 2001 – February 2003 (1 year 6 months)

●Daily support of desktop computers, laptop computers, printers, scanners and all other connected devices
●Upgrade and replacement of computers
●Support of two 999 call centres used within the business- this was a key role due to the importance of keeping the rooms running 24 hours a day 7 days a week
●Key member of the desktop upgrade team

Technical Officer- Operations

Nottinghamshire Police

Government Agency; 1001-5000 employees; Law Enforcement industry

March 2000 – September 2001 (1 year 7 months)

●Day to day server maintenance and fault prevention and resolution
●2nd line help desk tasks for employees of Nottinghamshire Police
●Support of major computer systems, including the custody and 999 systems and servers connecting to the Police National Computer system
●Provide on call and out-of-hours support for all computer systems used within the force

Trainee Technical Officer

Nottinghamshire Police

Government Agency; 1001-5000 employees; Law Enforcement industry

January 1999 – March 2000 (1 year 3 months)

●3 month work experience role, during which I was offered a full time trainee position
●Upgrade of roughly 1500 client workstations from Windows 3.1 with DOS 5 to Windows 3.11 with DOS 6 for millennium bug issues.
●Desktop installation, repair and upgrades- both software and hardware
●Desktop audit of entire workstation estate within the force county

Tim Copson's Languages

  • English

    (Native or bilingual proficiency)

Tim Copson's Volunteer Experience & Causes

  • Volunteer Experience

    • Technical Manager & Assistant Team Leader

      Nottinghamshire Emergency Scout Support Team
      May 1999 – present (14 years 2 months)

      Voluntary organisation providing help & support at scouting, charity and many other events. Also part of the City & County Council emergency plan, where we provide any help we can.

      This is a very varied role, which can go from being very relaxed to a high pressure role in a matter of minutes, depending on the type of event.

      The types of events we have helped with have included:

      •Event marshalling
      •Radio communications
      •First Aid Cover
      •Full weekend events, running a 24 hour control room
      •Week long events, running a 24 hour control room
      •Public Address events (outdoor & indoor) parades/concerts
      •Support in wintery conditions- driving nurses to patients homes, collecting prescriptions and delivering meals at home

      We also run an annual night hike for scouting/guiding groups- this includes an afternoon ramble for the younger sections.

      Website: http://www.nesst.co.uk

    • First Aider

      St John Ambulance
      • Health
      November 2011 – March 2013 (1 year 5 months)

      Joined St John Ambulance as a first aider.

      Currently hold First Aid at Work & Medical Gasses certificates.

      21/04/12 - Basic First Aider Course

    • Voluntary Helper

      Walesby Forest Activity Centre
      January 2000 – present (13 years 6 months)

      I am part of a voluntary team that support Walesby Forest Scout Activity Centre. We attend at least 1 weekend a month to help with site maintenance and any building/grounds work they require.

      I also sit on the Health & Safety committee which hold quarterly meetings to discuss all matters relating to health & safety, we also discuss the annual health & safety report produced by the council.

      On a regular basis, I assist with:
      •Removal of fallen trees
      •Provide first aid cover
      •Assist with running of the on site bar

      Other work I assist with has included:
      •Rewire site office with 40 data sockets
      •Connect CCTV system to network
      •Replace damaged phone & CCTV cabling (both external and internal)
      •Check internal phone system is working correctly (BT Versatility)
      •Install additional CCTV cameras (both external and internal)
      •Enable remote access to internal computer system using Small Business Server 2008
      •Configure off site backups of office server

    • Community First Responder

      St John Ambulance
      March 2012 – March 2013 (1 year 1 month)

      I passed the assessment for Community First Responder in March 2012

    • Trainee Search Technician

      Nottinghamshire Search & Rescue Team
      October 2012 – present (9 months)

      Having recently been accepted as a member of a newly formed Search & Rescue Team in Nottinghamshire, the team are currently seeking sponsors and donations to train the team to become operational in the area.

      The team are currently raising funds to purchase some of the equipment required, as well as help fund training.

      February 2013 - attended a Basic Search Technician training course, and passed assessment.
      June 2013 - attended National Navigation Award Scheme Silver level training course, and passed assessment.

      Website: http://www.nottinghamshire-sar.org.uk/

  • Volunteer Interests

    • Organizations I support:

      • Walesby Forest Activity Centre
      • Scouting
      • Nottinghamshire Scouts
      • Nottinghamshire Search & Rescue Team

Tim Copson's Courses

  • Technical Officer- Networks

    Nottinghamshire Police

    • Troubleshooting with the SnifferPro Network analyser (TNV-101-GUI)
    • ExtremeWare CLI (EWC-200c)

  • Senior Technical Officer- Networks

    Nottinghamshire Police

    • Voice Over Internet Protocol (QAVOIP)
    • Attack Prevention with Juniper Network Firewalls
    • Configuring Juniper Networks Secure Access
    • Advanced Juniper Secure Access
    • Introduction to Leadership

Tim Copson's Certifications

  • ITIL V2 Foundation Certificate in IT Service Management

    • ISEB
    • September 2007

  • Copper Cabling in an Internal Environment

    • City & Guilds
    • January 2008

  • Level 2 Certificate in Communications Cabling

    • City & Guilds
    • November 2007

  • Principles on Manual Handling

    • Charterd Institute of Environmental Health
    • August 2004

  • IOSH General Risk Assessment

    • Human Applications
    • September 2008

  • First Aid at Work

    • Mines Rescue Service
    • March 2011 to March 2014

  • NVQ Level 2 Use and Support of Information Technology

    • September 1998

  • NVQ Level 3 Use and Support of Information Technology

    • January 1999

  • Medical Gasses

    • St John Ambulance
    • October 2011

  • Community First Responder

    • St John Ambulance
    • March 2012

  • Silver NNAS Award

    • National Navigation Award Scheme
    • June 2013

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