
User Experience Designer
Norwich, United Kingdom

User Experience Designer
Norwich, United Kingdom
User experience professional with over 10 years experience of user-centred design, development and implementation, working on small to large scale web-based deployments for corporate and small business clients. Specialised in designing and building interaction specifications and design experiences, developing information architectures, managing brand consistency, and driving collaboration with functional teams and stakeholders across the production life cycle.
(Self-Employed; Design industry)
October 2009 — Present (4 months)
(Public Company; JAVA; Information Technology and Services industry)
August 2004 — September 2009 (5 years 2 months)
Responsible for the design and development of key design experiences for Sun's worldwide corporate web sites and small business partner sites. Liaison across product marketing, brand, publishing, engineering and program stakeholders at VP level to coordinate user-centred design activities and ensure consistent deployments
Highlights:
- Conception, design and deployment of product finding functionality for sun.com, driving simplicity in user clickstreams and significant increases in direct, web-based sales.
- Conception, design and integration of chat, telephony and email services for sun.com across multiple vendors in multiple languages, enabling dramatic upturn in rate of customer resolutions.
- Design and development of personalisation architectures and microsites for top-tier corporate customers, driving targeted campaigns and cross-marketing opportunities.
(Public Company; JAVA; Information Technology and Services industry)
January 2000 — August 2004 (4 years 8 months)
Defining globalisation strategy and deployment architecture for Sun's worldwide web venues. Building conceptual models and design proposals for evangelising to executive stakeholders. Working closely with deployment teams on defining functional requirements and specifications.
Highlights:
- Design and specification of global publishing platform architecture to support centralised content and worldwide deployment model, including automated localisation capabilities for 37 countries.
- Development and management of global rollout of new corporate branding across sun.com and Sun partner web sites, enabling seamless transition for users.
(Public Company; JAVA; Information Technology and Services industry)
January 1998 — December 1999 (2 years )
Manager of team of digital designers and web developers responsible for development and management of Sun's corporate and global internet and intranet web sites, including brand management, graphic design deliverables, content creation, application and scripting support and web server administration. Working as internal contracted agency to worldwide marketing teams.
(Public Company; 10,001 or more employees; SUNW; Computer Hardware industry)
November 1996 — December 1997 (1 year 2 months)
(Public Company; 10,001 or more employees; SUNW; Computer Hardware industry)
May 1996 — October 1997 (1 year 6 months)
(Public Company; 10,001 or more employees; SUNW; Computer Hardware industry)
June 1995 — April 1996 (11 months)