Steven Kayser

Current

• Business Analyst at mBlox

Past

• Self Development at Home
• Consultant at Euphony (Self-employed)
• Consultant and Business Analyst CPW/AOL Broadband at Carphone Warehouse

• Senior Business Analyst at Cerillion Technologies Ltd.
• Business Analyst at Maxim Consulting/Valoris
• Business Process Analyst at Cable & Wireless Communications
• Analyst - Large Business at Videotron Corporation

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Education

• City University
• The College of Wooster
• Kimball Union Academy

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Recommended

1 person has recommended Steven

Connections

136 connections

Industry

Information Technology and Services

Steven Kayser’s Summary

** A conscientious self motivated IT Business Consultant, with over ten years experience in testing, business analysis, and project management within a variety of telecom and finance organisations.
** A complete understanding of end-to-end operation of billing and CRM systems - involved in all stages of the project life cycle, with experience of large-scale implementations.
** A well organised and highly motivated team player with the ability to work effectively under pressure delivering end-to-end solutions to clients.
** Keen to diversify my skills further in future Business Analyst and Consultancy roles

Client List includes:
** AOL Broadband UK (Carphone Warehouse)
** Euphony Communications
** Guyana Telephone and Telegraph
** PCS APUA Antigua
** Cable and Wireless Bulldog Broadband
** TeleGreenland
** PC Management USA
** CrestCo (Euroclear UK Securities Depository)

Steven Kayser’s Experience

• Business Analyst

  mBlox

  (Privately Held; Telecommunications industry)

  September 2009 — Present (5 months)

• Self Development

  Home

  (Information Technology and Services industry)

  May 2009 — August 2009 (4 months)

  Development of iPhone applications to further advance my understanding of Objective C programming language and the iPhone functionality.

• Consultant

  Euphony (Self-employed)

  (Self-Employed; Telecommunications industry)

  March 2009 — April 2009 (2 months)

  Migration of Cerillion to 'Stay in Touch' CRM system for Euphony Communications
  --- Using SQL query tool review of data in source system to identify cleanup requirements
  --- Identify with the migration team data items that need to be migrated to support specific operational processes (i.e. CPS and IDA provisioning, key data items for country specific operations)
  --- Provide support to migration team on understanding the table structure and data relationships of Cerillion database for proper extraction of data
  --- using sql providing figures from source system to support migration reconciliation
  --- Define key migration requirements and tasks as well as plan for the lead up to migration (system cut off dates, process cut off dates and manual requirements)

• Consultant and Business Analyst CPW/AOL Broadband

  Carphone Warehouse

  (Public Company; 10,001 or more employees; CPW; Telecommunications industry)

  September 2007 — December 2008 (1 year 4 months)

  Consultant in the Billing stream. Providing expertise in the full end to end implementation and migration of the MDS DiseMP billing system for the AOL Broadband UK customer base. Key tasks included: Requirement gathering and definition, process definition, integration of business rules with new system and the restructuring associated with those processes, direct discussions with billing system vendor to discuss requirements/solutions, definition of migration requriements and handling of migration exceptions due to 'bad data', workshops with the business for handover of new processes and an understanding of new system functionality, consulting the test team with understanding on UAT and test methodology expectations. (contract role)

• Senior Business Analyst

  Cerillion Technologies Ltd.

  (Privately Held; 51-200 employees; Telecommunications industry)

  April 2001 — September 2007 (6 years 6 months)

  Responsibilities - To implement complete end-to-end business solutions to telecoms customers. Provide consultancy on business practice, utilisation of the new system in relation to best business practice, and training to all end users.
  
  Provided a complete CRM and Billing solution for CrestCo (Now Euroclear, central securities depository in UK), Guyana Telephone & Telegraph (primary telco in Guyana), and Euphony (Carrier Preselect telco in UK). Responsible for the full implementation and migration of subscribers on source system to Cerillion system for financial subscribers, GSM, TDMA, CPS and IDA services. Worked with PCS in Antigua for full CSR user training prior to CRM launch, TeleGreenland IP broadband configuration and testing, TFL (Liechtenstein) initial requirement analysis, PC Management full migration of subscribers from legacy system, and Cable & Wireless Bulldog Broadband short term project manager.

• Business Analyst

  Maxim Consulting/Valoris

  (Information Technology and Services industry)

  July 1998 — March 2001 (2 years 9 months)

  ** Set-up of target SMS system (NTL internally developed) to support correct selection of services and charges by the front end users, including tariff configuration and mapping of original tariffs in Bytel to new system
  ** Documented changes in user procedures, data integrity issues, telephone number allocation and highlighted changes to the business for agreement and sign-off
  ** Developed data mapping tables using PowertMart data mapping software, obtaining agreement from the business (Yorkshire Cable) where discrepancies were encountered between the source and target CableMaster systems
  ** Performed in depth acceptance testing and provided detailed investigation and analysis on issues raised, providing solutions and procedural recommendations
  ** Provided expertise on initial CableMaster set-up on AS/400 platform, client training on CableMaster functionality at Princess Holdings cable Limerick, Ireland

• Business Process Analyst

  Cable & Wireless Communications

  (Public Company; Telecommunications industry)

  January 1997 — June 1998 (1 year 6 months)

  ** Baseline documented all of the ICMS Business Customer Service system procedures
  ** Documented the differences in the Business Customer Service procedures between former cable operators via a 'Gap Analysis' and identified improvements and areas of inconsistency which were highlighted to the business
  ** Managed a team of 5 people from Business and Residential Customer Services and Fault Management in the 'User Acceptance Testing' of data prior to the initial conversions from CableMaster to ICMS
  ** Identified incorrectly converted data; highlighted incorrect charges and staging of orders; analysed Business accounts to ensure accuracy of all data post migration; briefed Customer Service Representatives prior to conversion

• Analyst - Large Business

  Videotron Corporation

  (Telecommunications industry)

  June 1995 — December 1996 (1 year 7 months)

  ** Responsible for the continual support of Large Business Customers for issues such as special faults, billing queries, additional services, and complaint handling utilising a detailed knowledge of the CableMaster billing system
  ** Developed and instigated the internal procedures for the reservation and allocation of telephone numbers across the company.
  ** Maintained a close, healthy relationship with a number of Large Business Customers in order to facilitate an appropriate and suitable customer focused organisation.

Steven Kayser’s Education

• City University

  MBA , Masters of Business Admin, Human Resource emphasis , 1992 — 1993

• The College of Wooster

  Bachelors , Economics , 1987 — 1991

• Kimball Union Academy

  Diploma , 1985 — 1987