
Business Analysis / UX design at Credit Suisse
London, United Kingdom

Business Analysis / UX design at Credit Suisse
London, United Kingdom
My 9+ years of online interactive experience has given me a deep understanding of business, brand and user centered principles that drive better online businesses and interconnectivity.
My career goal is to continue to grow and lead effective teams through the creation, planning and development of technology products that make a difference. Making technology usable and engaging for everyday people.
Top Wins:
• Remake of Yellowpages search portal which trended up to making well over $1mil in advertising revenue a month.
• Won back over 300k of corporate business from lost accounts
• 35% immediate spend increase, and 65% higher usage from re-design of an online transaction system
• Oversaw the creation of a leading medical reporting system since incorporated by Microsoft HealthVault
• Multiple awards won for industry leading portal projects
Information Architecture (IA) Review and Development
Usability Analysis
User experience (UX) and Interaction Design
Front-end Development
Full Adobe & Macromedia suits
Exposure to .Net, C#, ASP, PHP, Mobile & Multiple DB Environments
Team Building and Management
Business Analysis
Design Process and Methodology
Client Communication
Project Management
Consulting
(Public Company; CS; Banking industry)
2009 — Present (1 year )
Leading User Experience design and exotic derivatives traders and IT relationship management
(Public Company; 10,001 or more employees; TWX; Internet industry)
July 2007 — Present (2 years 7 months)
Providing direction to develop a more robust, monetisable, user interfaces and experiences for AOL internet properties such as Yellowpages and Cityguide. Key to the role is providing internal teams with the means to deliver better performing, smarter solutions through the introduction of new technologies, and best practices.
(Privately Held; 1-10 employees; Information Technology and Services industry)
November 2006 — Present (3 years 3 months)
Strategic investigation, including business plan & sales strategy development led the creation of YouTXT. Ongoing I oversaw day to day management of staff, securing of funding and expansion of services for new markets.
(Online Media industry)
October 1999 — August 2007 (7 years 11 months)
Consultation and oversight on development, design and project management for creative projects.
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 2006 — April 2007 (11 months)
Overseeing the Creative Team for Intergen Auckland, I won back lost business and increased budget spends from key corporate and government organisations. Clients included top banking, travel and insurance organisations. My team then engaged in analysis, usability, information architecture, user experience and interface design.
(Privately Held; 1-10 employees; Information Technology and Services industry)
January 2005 — March 2006 (1 year 3 months)
In this Silicon Valley start-up I successfully managed dispersed groups of developers and designers, revising system architectures and processes enabling successful deployment of a revamped service on time and budget.
(Privately Held; 1-10 employees; Information Technology and Services industry)
February 2005 — December 2005 (11 months)
Overseeing a team of 8 I managed client relationships, engaged in external consulting, internal process and development practices, media design and project management. The largest project was overseeing the management of iCare’s multi-million dollar online health reporting system which has since been enveloped into Microsoft Health Vault.
(Public Company; 51-200 employees; Information Technology and Services industry)
November 2001 — June 2004 (2 years 8 months)
SEEK communications (seek.com.au) is Australasia’s award winning, market leading online job portal. Holding over 55% of the market share.
As an Interaction Designer within SEEK communications I built and maintained their online presence. Creating usable GUI’s coupled with strong documentation. Building a more prominent online presence that strengthened the synergies with their off-line marketing spend.
As the lead designer my role involved the design and development of SEEK’s sites. Creating templates within existing design structures, reworking existing design and producing a more user oriented, usability focused online interactive space. My role included html and Asp.net coding co-brand design, alliance site development, online and offline media/creative, user interfaces, technical documentation and style guides.
(Public Company; 1001-5000 employees; Information Technology and Services industry)
October 2000 — September 2001 (1 year )
nzoom.com was a news and information portal which has won many awards including news and information portal of the year many times over. As part of the award winning nzoom.com team I was part of the visual concept/upkeep team of nzoom.com. Creating and implementing design was the focus of our team, to maximise the business potential for clients both externally and internally.
During my time within this company I was able to develop new and existing skills, applying them to a demanding commercial environment. My team was responsible for primary site development (visual), client consultation, project design and implementation. Time management to meet tight schedules and budgets demanded professionalism and great project management.
My skills were focused on interactive Flash development, new technology implementation, page design, banner ads and usability research.
(Information Technology and Services industry)
2000 — 2001 (1 year )
Master of Art (MA) , Virtual Communication , 2002 — 2004
Comprehensive study and application of the facilitation of communications, collaboration and knowledge sharing to enable internet management, communication management and multimedia management.
New Media , New Media Design , 2000 — 2000
Comprehensive full-time qualification in the design, production and implementation of web and multimedia communications