Neil Riley
3rd Line Support - Contractor at Jigsaw Systems Ltd
- Location
- Settle, North Yorkshire, United Kingdom (Bradford, United Kingdom)
- Industry
- Information Technology and Services
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Neil Riley's Overview
- Current
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- 3rd Line Apple Consultant - Contractor at Jigsaw Systems Ltd
- Head of Technology at AppLKore Training Ltd
- Past
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- Chief Evangelist at ReactionGrid Inc.
- IT Director at Kohd
- IT Director at Macanix Limited
- IT Manager at Stage One Creative Services
- Service Manager at Superplate Computers
- Recommendations
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9 people have recommended Neil
- Connections
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218 connections
- Websites
Neil Riley's Summary
I am a highly motivated, articulate, and proficient Senior Executive Support Analyst, Systems Architect, Apple Certified Trainer and Internet technologist with a proven track record of achieving results within a variety of roles. Outstanding communicator with experience in presenting technical and non-technical courses and information to all staff levels, board members, students and customers alike. With over twenty years experience with Apple Macs and PCs, including system architecture, deployment and implementation, technical system analysis with extensive hands on knowledge of all aspects of Mac OS X. Highly committed and energetic, I am a team player, with the skills and ability to work independently who is accustomed to working under pressure and able to use own initiative.
Specialties
Highly competent in course development and delivery of new training material while working under tight deadlines. Excellent organizational, presentation and people handling skills.
An established developer, architect, and builder within Virtual environments for four years, I have established virtual teams and worked on a variety of projects from e-learning, community, corporate, and virtual workspaces. Working with clients from London, New York and California.
Neil Riley's Experience
3rd Line Apple Consultant - Contractor
Jigsaw Systems Ltd
Privately Held; 51-200 employees; Computer Hardware industry
July 2010 – Present (1 year 7 months)
Pulling on over 20 years of Apple based support and troubleshooting... The buck stops here.
Project work including: Sourcing, POC and implementation of a Worldwide Video Communication and Collaboration system for News Corporation including News International.
Head of Technology
AppLKore Training Ltd
Privately Held; 1-10 employees; Information Technology and Services industry
May 2010 – Present (1 year 9 months)
Senior support analyst, consultant and trainer at all levels including boardroom. Migration of users to Exchange 2010 and Google in a mixed PC / Mac environment. System design and documentation, deployment and training, integrating iPhone and iPads for News International and several other corporations.
Delivering Apple Certified training material for a number of Apple Authorised Training Centres UK nationwide, along with delivering training and presentations across Europe and the US.
Recent presentations include, Seminars in Qatar and the World Trade Centre in Atlanta along with presentations across the UK, Europe and Apple Head office in Cupertino, Apple European Business Centre in Central London and Apple UK head office at Stockley Park.
Chief Evangelist
ReactionGrid Inc.
June 2010 – September 2011 (1 year 4 months)
My part-time role at ReactionGrid is to promote the use of 3D virtual world technology to fortune 100 companies and create and deliver both sales and training material. This role calls very strongly on the four years experience gained in these ‘new’ technologies. Clients worked with include: Dell and Microsoft.
IT Director
Kohd
Privately Held; 1-10 employees; Design industry
November 2008 – May 2010 (1 year 7 months)
As a result of my previous experience both in Technology and New Media, the role at Kohd was created, and I headed up a team of twelve people. I was responsible for managing projects, making sure that budgets and deadlines were met along with managing clients and their expectations. This involvement with clients was from the very beginning of a project all the way through each sprint stage through to final delivery and training. Making best use of each member of the teams time was critical along with managing their personal development and KPI’s.
IT Director
Macanix Limited
June 2001 – May 2009 (8 years)
Hands on role facilitating the IT needs not only of the company, but for it's clients aswell. These services included:
• On-Site consultancy for PC and Macs - UK Nationwide clients through to Paris, France.
• Extensive system design and implementation for clients of all sizes including Enterprise.
• Apple Certified Training - UK Nationwide, Northern and Southern Ireland
• Filemaker Pro Solutions (Relational Database creation and management) - A wide variety of solutions cre-ated pushing data both to the desktop and also through web browsers - UK Nationwide Clients.
IT Manager
Stage One Creative Services
Privately Held; 51-200 employees; Events Services industry
January 2000 – June 2001 (1 year 6 months)
After a complete evaluation of the companies computer infrastructure a plan to redesign, source and imple-ment a whole new solution was undertaken. Management of budgets, procurement and implementation of the new solution was my sole responsibility.
The development and delivery of training materials for all the new systems and applications was also a major part of my role, and had to comply with the companies ISO-9000 status. One of my main tasks was also to provide fast front line support to the WAN/LAN, comprising of over forty workstations and ten servers.
Reporting directly to the Managing Director on a weekly basis, kept the board of directors informed on the progress surrounding the continual development and integration of the computer network as a whole.
Neil Riley's Certifications
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ACSP v10.5, v10.6
- Apple Inc
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ACTC v10.4, v10.5, v10.6
- Apple Inc
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Certified Trainer iLife
- Apple Inc
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Apple Certified Trainer ACSP v10.5, v10.6, v10.7
- Apple Inc
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Apple Certified Trainer ACTC v10.4, v10.5, v10.6
- Apple Inc
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Certified Podcast and Streamed Internet Media Admin v10.4
- Apple Inc
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Apple Certified iPhone and iPad Technical Training for Enterprise
- Apple Inc
Neil Riley's Additional Information
- Websites:
- Interests:
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Karate
- Groups and Associations:
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- Honors and Awards:
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Certified Trainer
Certified Trainer iLife08
Certified Help Desk Specialist v.10.4
Certified Support Professional v.10.5
Certified Technical Co-ordinator v.10.4, v.10.5
Certified Podcast and Streamed Internet Media Admin v10.4
Contact Neil for:
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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