Customer Support Assistant at Dickies (UK) Ltd
United Kingdom
- Current
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- Customer Support Assistant at Dickies (UK) Ltd
- Past
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- Self-employed online marketing executive at Serial Cooking
- European Account Executive at Wild & Wolf Ltd
- Trade Marketing & Communications Assistant at Lafarge Plasterboard Ltd
- Trade Marketing & Communications Assistant at Lafarge Plasterboard Ltd
- Education
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- Université de Provence (Aix-Marseille I)
- Université de Provence (Aix-Marseille I)
- Connections
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14
connections
- Industry
- Consumer Goods
- Websites
Nathalie Derain’s Experience
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Customer Support Assistant
Dickies (UK) Ltd
(Consumer Goods industry)
November 2009 — Present (3 months)
Customer service
Sales administration
Credit control
Translation -
Self-employed online marketing executive
Serial Cooking
(Internet industry)
September 2008 — November 2009 (1 year 3 months)
Serial Cooking is a participative web application and a food blog offering resources for food lovers and food bloggers. I am the co-creator of the project and main contributor to the blog. We are currently working on improved versions.
I have worked on all phases of the project, from preparation to the launch and daily maintenance:
- Project planning
- Market analysis
- Market intelligence
- Blogging and copywriting
- Online communications
- Statistics analysis -
European Account Executive
Wild & Wolf Ltd
(Consumer Goods industry)
April 2009 — June 2009 (3 months)
- Sales administration
- Follow-up calls, feedbacks from customers, chasing payments
- Trade show
- Telemarketing
- Translation -
Trade Marketing & Communications Assistant
Lafarge Plasterboard Ltd
(Building Materials industry)
May 2008 — October 2008 (6 months)
I was project manager for the creation of a loyalty scheme for sub-contractors. My tasks included:
- Market research and benchmarking
- Survey, from the creation of the questionnaire to the results analysis.
- Situation analysis
- Creation of a set of proposals for the organisation, implementation, budget and timeline.
- Communication tools (brand identity and com materials)
I also assisted my colleague with some trade marketing tasks: orders management, briefs to marketing agencies and merchandising suppliers, preparation of and attendance to trade shows. -
Trade Marketing & Communications Assistant
Lafarge Plasterboard Ltd
(Building Materials industry)
May 2007 — August 2007 (4 months)
- Product launch: I assisted in the launch of two products, liaising with a marketing agency to organise a big launch event at Aston Villa with 50 key customers and create all necessary communication materials.
- Market research: I also carried out a market research on the use of moist-resistant plasterboard on timber frame, in order to determine the potential market size for a new product, which was launched a few months later.
Nathalie Derain’s Education
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Université de Provence (Aix-Marseille I)
Master International Business , international management, marketing, export techniques , 2006 — 2008
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Université de Provence (Aix-Marseille I)
Bachelor Applied Languages Europe , economics, marketing, management, law , 2003 — 2006
2 semesters at the University of Limerick, Ireland (2004-2005)
2 semesters at the Universität Passau, Germany (2005-2006)
Additional Information
Nathalie Derain’s Websites:
Nathalie Derain’s Interests:
web technologies, hiking and backpacking, cooking and handmade cosmetics, environmental issues
Nathalie Derain’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- business deals
- reference requests
- getting back in touch
