Marc Weiersmüller

Current

Escalation Support Manager at Oracle

Past

Senior Support Account Manager at BEA Systems
Solutions Engineer at Borland Software Corporation
Technical Consultant at ILOG

Support Engineer at ILOG

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Education

Ecole Supérieure des Sciences Informatiques
Université de Nancy (Nancy I)

Recommended

8 people have recommended Marc

Connections

172 connections

Industry

Computer Software

Marc Weiersmüller’s Summary

Escalation support manager with a very solid 10 years experience in the IT industry in 3 large software vendors, particularly interested in process and quality management in the software industry.

Marc Weiersmüller’s Specialties:

* Escalation management,
* Situation management,
* Incident management,
* Customer relationship management,
* Influencing and negotiating,
* Organizational awareness,
* Relationship management,
* Problem management.

Marc Weiersmüller’s Experience

Escalation Support Manager

Oracle

(Public Company; ORCL; Information Technology and Services industry)

January 2009 — Present (1 year 1 month)

Responsible for incident prioritization, escalation management and resolution in the support teams for Oracle E-Business Suite of products. Key contact both internally and externally with strategic stakeholder, liaising with support and development teams as well as customer management teams from technical management through project/programme management to CFOs.
Senior Support Account Manager

BEA Systems

(Computer Software industry)

November 2006 — November 2008 (2 years 1 month)

As a SAM at BEA Systems, I am responsible for the success of our key customers, from small to the very large ones.

This exciting position entails providing guidance and advice on various technologies (BEA and non BEA), helping customers plan for the future, address technical issues and more generally supporting customers during pre and post deployment of the ALUI Interaction portal making sure they are completely happy and successful.
Solutions Engineer

Borland Software Corporation

(Public Company; 1001-5000 employees; BORL; Computer Software industry)

November 2000 — November 2006 (6 years 1 month)

In this position I was responsible of supporting the sale activities from a technical standpoint. Main objectives and goals were to present the value proposition of the company solution, build the solution with the sales team and also demonstrate the solution.
Technical Consultant

ILOG

(Public Company; 501-1000 employees; ILOG; Computer Software industry)

January 1999 — November 2000 (1 year 11 months)
Support Engineer

ILOG

(Public Company; 501-1000 employees; ILOG; Computer Software industry)

September 1997 — January 1999 (1 year 5 months)