James Stevens

Current

• Senior Technical Analyst at Action for Children

Past

• IT Support Engineer at Dunston IT
• ICT & Systems Administrator at Taylor Harrison
• Database Administrator at Taylor Harrison

• Resource Executive at AMTEC Consulting

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1 more...

Education

• The Open University
• Farnborough College of Technology
• The Open University

• The Open University
• Cardiff University / Prifysgol Caerdydd

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2 more...

Connections

12 connections

Industry

Information Technology and Services

James Stevens’s Summary

James Stevens’s Specialties:

OS:
MS Windows 2000 / XP / Vista, MS Server 2000 / 2003 SBS 2000 / 2003, Mac OSX, Linux and Unix.

Software:
Active Directory, MS Exchange, MS Sharepoint Services, MS Office 2000 / 2003 / 2007, Open Office, Filefinder / Filemaker database, SQL, IE, Firefox, Linux / Unix Shell (Bash), Thunderbird.

Other:
DNS, TCP/IP, IMAP4, POP, SMTP, Apache, shell scripting, RSync, VOIP, SSH (client and server), backup procedure, network infrastructure / hardware, SAMBA, C++.

James Stevens’s Experience

• Senior Technical Analyst

  Action for Children

  (Non-Profit; Non-Profit Organization Management industry)

  September 2009 — Present (5 months)

• IT Support Engineer

  Dunston IT

  (Information Technology and Services industry)

  May 2008 — September 2009 (1 year 5 months)

  Provided 1st, 2nd and 3rd line support to the clients of Dunston IT both on site and remotely.
  Logging and escalation of support calls as required.
  Use of remote support tools including Inquiero, GoTo Assist and Windows PPTP and RDP.
  Troubleshoot issues on a variety of systems and platforms, including but not limited to Windows XP / Vista, Windows SBS 2003, Windows Server 2008 and Mac OSX.
  Remotely monitor and maintain supported systems.
  Carry out anti virus checks, spyware removal and backup maintenance.
  Carry out site visits and quarterly reviews with clients.
  Create, update and maintain client documentation.

• ICT & Systems Administrator

  Taylor Harrison

  (Privately Held; 1-10 employees; Financial Services industry)

  January 2006 — May 2008 (2 years 5 months)

  Information and Communication Technology Systems Administrator
  
  1st and 2nd line support for all IT and Telephony systems.
  Network infrastructure management.
  3rd party supplier selection and management.
  Management of the Knowledge Management system (Using Microsoft Sharepoint Server)
  Ongoing re-development of all IT systems processes and procedures in line with new developments in technology.
  Management of the Project Management strategy for retained Search and Selection assignments run by Taylor Harrison.
  Training of staff on the Dillistone 'Filefinder' database, Microsoft Windows and Office products.

• Database Administrator

  Taylor Harrison

  (Privately Held; 1-10 employees; Financial Services industry)

  May 2004 — January 2006 (1 year 9 months)

  Systems Administrator for the Dillistone 'Filefinder' database system.
  Development and implementation of a new Knowledge Management system (Using Microsoft Sharepoint Server)
  Ongoing re-development of all IT systems processes and procedures in line with new developments in technology.
  Investigation and development of a Project Management strategy for retained Search and Selection assignments run by Taylor Harrison.
  Training of all staff on the Dillistone 'Filefinder' database system.
  1st line support for all Dillistone 'Filefinder' user issues.
  1st line support for all IT user issues.
  Responsibility for the escalation of all support issues to the relevant supplier.
  Responsibility for the management and tracking of all escalated IT issues.

• Resource Executive

  AMTEC Consulting

  (Privately Held; Management Consulting industry)

  October 2001 — August 2003 (1 year 11 months)

James Stevens’s Education

• The Open University

  MSc , Psychological Research Methods , 2006 — 2009

  Currently conducting research into gender differences in subject choice at degree level. Specifically with regards to the gender gap in subjects like Computer Science and Social Science.

• Farnborough College of Technology

  City & Guilds , C++ Programming , 2007 — 2008

  City and Guilds Level 2 in C++ Programming: Passed with Distinction
  City and Guilds Level 3 in C++ Programming: Ongoing

• The Open University

  Postgraduate Diploma , Psychological Research Methods , 2007 — 2008

• The Open University

  Postgraduate Certificate , Psychology , 2006 — 2007

• Cardiff University / Prifysgol Caerdydd

  BA , Educational Psychology , 1999 — 2001