
Systems Analyst and Technology Evangelist
Newcastle upon Tyne, United Kingdom

Systems Analyst and Technology Evangelist
Newcastle upon Tyne, United Kingdom
Oxford University graduate with experience in business and technology. I am a Systems Analyst with Procter & Gamble, and continue to broaden my skills in business, technology, application and project management.
I also have a keen interest in growing the use of innovative and emerging technologies in organisations; understanding and overcoming the challenges the corporate mindset presents; training and educating users; and delivering the benefits that web 2.0 and other new technologies can allow business to realise.
Systems Analysis, Project Management, IT Support, Emerging Technologies, Technology Evangelist, Innovation, Training
(Public Company; PG; Consumer Goods industry)
September 2007 — Present (2 years 5 months)
• Band 1 manager within Information Decision Solutions (IT project management) function; member of the Accounts Payable projects team, a multi-functional team managing multi-functional projects
• Product work – Manage software developments (largely SAP) and business process changes, including scope, resource and timings; working with external developers to manage solution development and testing; implementation, training, documentation and close-out
• Business integrations – Involved in business integrations as a member of project teams, with responsibility for integrating the accounts payable data, systems and processes of acquired businesses into P&G; includes process change management, requirements analysis, configuration, testing, implementation, training and support
• Solution deployment – Ownership of deployment of the SharePoint collaboration technology to 800 people, including: initial technical understanding; documentation creation; management of architecture and service request processes; training administrators in requirements analysis, security and ongoing maintenance; implementation of support model; and evaluation and feedback to global strategy leaders
• Manage relationship between internal accounts payable customers and external business process service providers; includes reviews, escalations, open tickets, service issues and external governance
Additional non-core responsibilities:
• LGB network group steering team co-ordinator – ownership of driving initiative delivery and communicating progress on actions to the lead team, site diversity team, HR, senior management and group members
• Recruitment – Oxford University IDS recruitment leader, responsible for implementing company recruitment strategy on campus; use of innovative recruitment techniques such as prime prospect case study sessions, and web 2.0 technology such as Facebook to drive awareness
(Public Company; PG; Consumer Goods industry)
July 2006 — September 2006 (3 months)
• Analysed accounts payable (e-Solutions) SAP IT systems and underlying related business processes; identified opportunities for improvement and managed implementation via an external developer
• Managed prioritization of over forty improvements over two waves
• Liaised with and presented to teams across geographies and timezones
• Delivered highly significant cost, time and efficiency savings
(Privately Held; Wine and Spirits industry)
June 2005 — September 2005 (4 months)
• Performed and presented complex analysis of customer and sales data
• Liaised with internal and external global duty free distribution contacts
• Assisted in company preparation for key annual distributor conference
(Privately Held; Wine and Spirits industry)
June 2003 — September 2004 (1 year 4 months)
Year in Industry gap year scheme. Worked full-time as integral part of Edrington Group IT team while studying part-time at Perth College.
• Prioritised IT tasks including upgrades, user support and security
• Responsibility for open tickets and daily management of IT helpdesk system; initial point of contact for all help tickets company-wide
• Researched and installed appropriate hardware and software solutions
• Designed, coded and implemented company-wide Intranet database
• Co-ordinated and delivered upgrade to company IT Helpdesk system
Upper Second (2:1) BA with Honours , Geography , 2004 — 2007
Dissertation title: "An analysis of mathematical and computer modelling of drainage basin characteristics" (2007)
Charities and Environment Officer (2006):
• Sole responsibility for Charities account and distribution of all funds
• Managed relationships with bodies internal and external to university
• Organised and ran committees, fundraisers and campaigns, including a university-wide ‘live action game’ with over 150 paying participants
Lesbian, Gay and Bisexual Representative (2006):
• Provide support and advice services for all LGB students in College
• Represented LGB students on undergraduate Welfare Committee
Received the Shell Award recognising university fieldwork notebook as one of the top 5 in my year (2005)
Chartered Management Institute: Certificate in Management (Level 3 with Merit) , Management , 2003 — 2004
Attended part-time whilst working at The Edrington Group
Advanced Highers , Computing (A), Geography (A), Pure Mathematics (C) , 2002 — 2003
School Captain (Head Boy):
• Liaised with senior management to discuss and implement initiatives
• Responsibility for organising 180 prefects and 4 School Vice-Captains
• Represented the school on the Dunfermline Civic Week Committee
• Managed numerous events within the school and the wider community
Received award for highest Advanced Higher Geography mark in Scotland, which included examinations, a submitted dissertation and submitted essays
Highers , Computing (A), English (A), Chemistry (A), Geography (A), Pure Mathematics (B) , 1997 — 2003
Research Project , Geomorphology , 2002 — 2002
• 6 week research project during summer holiday
• Awarded British Association Gold CREST Award
• Awarded Nuffield Foundation Science Award
blogging, technology, software, business, project management, design, creativity, innovation, web 2.0, emerging technologies, charities, environment, politics, human rights, Scout Network, rock climbing, running, ultimate frisbee
British Computer Society, BCS, Chartered Management Institute, CMI, Amnesty International, AIUK, Open Rights Group, ORG
Professional member of:
• British Computer Society (MBCS)
Associate member of:
• Chartered Management Institute (ACMI)
Completed and awaiting presentation of:
• The Queen’s Scout Award (2005)
• The Duke of Edinburgh’s Gold Award (2005)