Chris Roberts

Current

Member Services Manager at itSMF UK
MotorSports PhotoJournalist at WiderViewPhoto

Past

Communications & Knowledge Management Officer at Bracknell Forest Borough Council
Competence Manager, Video Conferencing Technology & Consultancy at Videocall Ltd
Director, Business Technology at Gartner

Network Support at Ziff-Davis Publishing

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Education

University of Hertfordshire

Recommended

4 people have recommended Chris

Connections

231 connections

Industry

Non-Profit Organization Management

Websites

Chris Roberts’s Summary

Member Services Manager who has extensive experience in collaborating with other ITSM colleagues on a global basis, both for his current work with itSMF UK/International as well as previously for Gartner.

Manages the Membership team for itSMF UK, which includes looking after renewals as well as new members for both Company based and Individual level. Liaises with other Chapter on multi-Chapter membership deals

Experienced facilitator for Regional and Special Interest Group itSMF UK meetings, working with the volunteer Chair's on topics and finding key speakers. This also includes on-going liasion with the working groups of both Regional groups and Special Interest groups which report into the Services Executive Sub Committee of itSMF UK.

Has over 15 years with within ITSM area with experience in IT Operations (Network, Service Desk, 3rd line Support) as well as internal Relationship Management. Has experience with web based projects for both local authority (Bracknell Forest) and itSMFI and itSMF UK.

In his spare time he is a keen Photographer, including working as a Media photographer at UK motor racing events as well as Corporate work.

Chris Roberts’s Specialties:

Communications, Web usability, facilitating at ITSMF UK Regional meetings, Global Interactivity with other itSMF Chapters, photography

Chris Roberts’s Experience

Member Services Manager

itSMF UK

(Non-Profit; Information Technology and Services industry)

June 2006 — Present (3 years 10 months)

The IT Service Management Forum (itSMF) is a not for Profit organisation, and is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications.

My role covers aspects of Member Services for itSMF UK relating to Membership and member benefit events.

For this role I manage the Membership team as well as Regional & Special Interest Group member meetings from a Business Development perspective. This includes close liaison with Regional & SIG Chairs advising them on meeting topic agendas, balancing interactive workshops with relevant presentations.

I also, through an Office Services Contract, work with the itSMF International IEB, being both the first point of content for existing Chapters as well as being involved with the planning of major International events.
MotorSports PhotoJournalist

WiderViewPhoto

(Photography industry)

November 2002 — Present (7 years 5 months)

I have been an active photographer since mid 1980's but moved over to going it professionally in 2002. I learned a lot of the technical side from working for Canon (UK) Ltd (1985 - 1994) and supported events such as the British F1 GP at Silverstone.

From 2004 I started to cover motorsport as a photographer initially, but became as Photo Journalist to make sure articles (with my photos) were published in newspapers and other media, not just in the UK but in countries such as Venezuela & Netherlands.

From 2005 onwards I have worked professionally at British Touring Car Championship (BTCC), British F3/GT, World Series by Renault (mainly in the UK), as well as FIA GT meetings in Monza (Italy) and Spa-Francorchamps (Belgium) with the later covering the Spa 24 hours.

I enjoy working with drivers of all ages and nationalities assisting them with their publicity
Communications & Knowledge Management Officer

Bracknell Forest Borough Council

(Government Agency; Government Administration industry)

July 2004 — February 2006 (1 year 8 months)

Supporting the development of an integrated marketing and communications strategy for Social Services and Housing and Bracknell Forest Primary Care Trust, working closely with the Manager - Performance Management, the Social Services and Housing Departmental Management Team, and the Corporate Policy Development Unit

To prepare reports and presentations for committees, partnership groups, project teams and other groups within and outside of the Council

To support the development of service standards for communications, including public information leaflets, highlight organisational training and learning needs and establish customer feedback and audit systems to ensure compliance with agreed standards.

To support the maintenance and development of the content and design of the Bracknell Forest Borough Council website and intranet relating to Social Services and Housing, working closely with Corporate Services and senior management teams within the Department. This includes publishing, and arranging the publication of approved documents.

To support the development of communications systems that support and promote the sharing of knowledge

To advise and assist staff within the Department to prepare documents to publish onto the Intranet, and other systems as required, ensuring that all documents are published in accordance with agreed standards

To support Corporate Services with the IEG Toolkit to ensure that the content of the Social Services & Housing portion of the Bracknell Forest website complies with BVPI 157
Competence Manager, Video Conferencing Technology & Consultancy

Videocall Ltd

(Privately Held; Telecommunications industry)

September 2001 — November 2002 (1 year 3 months)

Responsible for developing a detailed knowledge of both the current & future Visual Communications technology solutions, and participate in developing technology strategies in support of the Key Account Managers, Training & Sales Support groups.

Fundamental to the position is the ability to develop our Consultancy core competency such that it becomes a best in class and commercial viable product offering within the groups portfolio.
Director, Business Technology

Gartner

(Public Company; IT; Information Technology and Services industry)

January 1996 — May 2001 (5 years 5 months)

Managed Capital Budgets for PC’s/Printers etc for Analyst/Consulting groups
Relationship Manager between Analyst/Consulting Groups & IS which included analysing new Technologies/opportunities i.e. VTC/mobile areas/personal Backup

Manage Hardware Assets for group and managed laptop/desktop refresh projects for the group
Network Support

Ziff-Davis Publishing

(Privately Held; 1001-5000 employees; Publishing industry)

1994 — 1995 (1 year )