Ben Hosking
CRM Consultant at Ciber
- Location
- Birmingham, United Kingdom
- Industry
- Information Technology and Services
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Ben Hosking's Overview
- Current
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- CRM Consultant at Ciber
- Past
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- CRM Technical Lead at Metaphorix Ltd
- CRM Technical Lead at Crimson
- CRM Support/Development/Consultant at Crimson
- .NET, ASP.NET, C# Developer/Support – CTC Marine Insurance at Crimson
- Business Objects Consultant at Crimson
- Java Developer at Crimson
- Java Developer at Dotted Eyes
- Java Developer at Mercia
- Helpdesk Analyst at Mercia
- Education
-
- University of Gloucestershire
- Recommendations
-
9 people have recommended Ben
- Connections
-
500+ connections
- Websites
Ben Hosking's Summary
An experienced Microsoft Dynamics CRM Developer/Technical Consultant familiar with working in both back-office environments as well as in customer-facing roles, specialising in the hands-on technical delivery of projects using Microsoft’s Sure Step Methodology .
In my consulting role as a Microsoft CRM specialist, I am involved in pre-sales engagements, CRM implementations, Requirements gathering, specification writing, installation, project management, business process consulting, data migration, CRM customization development and design, user training instruction and support. Through these varied roles, I am able to help customers understand and utilize the benefits of Microsoft CRM technology as a strategy for their business.
CRM tech blog:
Hosk's Dynamic CRM 2011 Blog -http://crmbusiness.wordpress.com/
Specialties
.NET (C#) 2.0/3.0/3.5/4.0, Web services/WCF, ASP.NET , AJAX, Visual Studio.NET (2005/2008/2010), SQL Server 2008/2012, HTML, CSS, JavaScript, XML, Microsoft Dynamics CRM (4.0/2011) Development, Customisation and integration,SSRS, Java, Business Objects, Microsoft SharePoint. Project Management, Workflow, Plugin Development, Dynamic Connector.
Ben Hosking's Certifications
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MCTS: Microsoft Dynamics CRM 2011 Applications
- Microsoft
- License 7800549
- April 2012
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MCTS: Microsoft Dynamics CRM 2011 Installation and Deployment
- Microsoft
- License 7800549
- October 2012
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Sure Step 2010 - Managing Microsoft Dynamics Implementations
- Microsoft
- License 7800549
- October 2011
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MCTS: Microsoft Dynamics CRM 2011 Customization and Configuration
- Microsoft
- License 7800549
- June 2012
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.NET Framework 4, Web Applications
- Microsoft
- License 7800549
- July 2011
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Microsoft Dynamics CRM 2011 PreSales Assessment
- Microsoft
- July 2011
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MCTS: Microsoft Dynamic CRM 4.0 Extending Microsoft Dynamics
- Microsoft
- License 7800549
- November 2010
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MCTS: Microsoft Dynamics CRM 4.0 Installation and Deployment
- Microsoft
- License 7800549
- June 2010
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MCTS: Microsoft Dynamics™ CRM 4.0 Customization and Configuration
- Microsoft
- License 7800549
- September 2010
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MCTS: Microsoft Dynamics™ CRM 4.0 Applications
- Microsoft
- License 7800549
- March 2009
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Sun Certified Java Programmer (1.5)
- SUN
- June 2006
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Sun Certified Associate for Java Platform
- SUN
- December 2005
Ben Hosking's Experience
CRM Consultant
Ciber
Public Company; 5001-10,000 employees; CBR; Information Technology and Services industry
January 2013 – Present (6 months)
Microsoft Dynamics CRM consultant
CRM Technical Lead
Metaphorix Ltd
Privately Held; 11-50 employees; Computer Software industry
July 2011 – January 2013 (1 year 7 months) Coleshill
Delivering solutions for Microsoft Dynamics CRM 2011 in a customer facing environment following the Microsoft Sure Step Methodology.
Configuration and customisation including basic data structure/entity modelling, client side scripting, processes, development/testing of custom workflow activities and plugin assemblies and other bespoke components for integration with third party/legacy systems, for example, using technologies such as ASP.NET and Web Services
Supporting pre-sales activities to demonstrate CRM capabilities and to offer technical consultation and expertise.
Captured customer requirements following the Sure Step methodology, creating design specification documentation (FRD and FDD).
Numerous installations of Microsoft Dynamic CRM 2011, including installing and configuring the Dynamic Connector to implement integration for CRM with Microsoft Dynamics NAV.
Wrote design specifications (FRD and FDD for custom programming to extend Microsoft CRM.
CRM modifications such as Plugins, Javascript and C# Web services for CRM 4/CRM 2011
Conducted training for CRM system administrators and end users.
Designed and implemented Workflow Rules and Sales Processes.
Created reports using Microsoft Excel and SQL Server Reporting Services.
Go Live and first tier support for all existing CRM projects.
Manage social media output for Metaphorix (blog, twitter, LinkedIn, Facebook) and was responsible for creating/updating the company blog (http://metaphorix.wordpress.com). An enthusiastic user and promoter of office use of Sharepoint, Lync, Office 365 and Yammer. Created automatic integration between Internal CRM and Yammer.
CRM Technical Lead
Crimson
Privately Held; 51-200 employees; Information Technology and Services industry
January 2011 – July 2011 (7 months)
The lead developer on a CRM 2011 project, which involved requirements gathering, architectural design, form creation, plugin development, dialog/workflow creation, SSRS reports and integration with ASP.NET website. Other aspects of the role have involved creating CRM 2011 online demo's for potential clients, supporting multiple CRM 4 deployments with support and development. . Other aspects of the Technical lead role include being an internal champion of CRM, keeping up to date with CRM 2011 developments and helping other employees study and pass CRM certifications.
CRM Support/Development/Consultant
Crimson
Privately Held; 51-200 employees; Information Technology and Services industry
May 2010 – January 2011 (9 months)
The role involved aspects of CRM installation, configuration and development of a new CRM installation. The second phase of the project has gone into a support and enhancement phase and 1st line support before other parts of the business are added to the solution.
.NET, ASP.NET, C# Developer/Support – CTC Marine Insurance
Crimson
Privately Held; 51-200 employees; Information Technology and Services industry
March 2009 – May 2010 (1 year 3 months)
1st and 2nd line support for a Marine Insurance application. The role involved resolving customer problems, debugging .NET, ASP.NET application. Requirements gathering and some BA analysis for developing enhancements and new functionality.
Business Objects Consultant
Crimson
Privately Held; 51-200 employees; Information Technology and Services industry
July 2008 – March 2009 (9 months)
Responsible for writing Payroll and HR reports based on iTrent software. This involved updating and liaising with the business to gather requirements for reports in the areas of Timesheets, pensions, Tax and Employee HR information. I was the sole report writer for the Gold project a system currently being implemented in all the Co-op stores UK wide. I created reports from specifications and then progressing the reports in areas such sales, promotions and stocks to successfully being used business users.
Java Developer
Crimson
Privately Held; 51-200 employees; Information Technology and Services industry
May 2007 – July 2008 (1 year 3 months)
Developer (Apr 2007 – June 2007)
Developed and provided sole support for the Parcelnet parcel tracking application written in Java and based on a Spring and Hibernate (mapping to an Oracle 10g database) platform hosted in a Tomcat environment. The Parcelnet front end is done using JSP/Javascript technology. I developed a web service using Apache Axis 2 and consulted with the client and wrote speciation’s for two projects which are currently being implemented.
Java Developer
Dotted Eyes
Privately Held; 11-50 employees; Computer Software industry
March 2005 – May 2007 (2 years 3 months)
Dotted Eyes is a leading GIS consultancy based in Bromsgrove. The company has five developers which resulted in a getting involved in all aspects of projects and development. The development role consists of developing Java applications in a Struts MVC framework using Tomcat/Oracle Application Server and Oracle 10g/SQL Server/MySql databases. The Mapping Interface is a mixture of HTML, ,JSP, JavaScript, ActionScript and Macromedia Flash. The role was a mix of providing bespoke solutions for clients and developing the mapping software.
The role involved direct customer contact, providing consultation, requirements gathering, installation of software and proving technical support to customers. Customer projects and development framework functionality involved using OO Design and analysis using UML to assist the creation of project plans and time scales.
Java Developer
Mercia
October 2002 – January 2005 (2 years 4 months)
I joined a four-man team developing a new reporting branch of the existing Finechain software. The development role consisted of programming in Java, J2EE (mainly JSP’s and JBDC) and Oracle PL/SQL whilst required knowledge of the browser-client, web-tier architecture and Oracle RDBMS. It also involved maintenance of the last two releases of the software, 3rd-tier support for customers and technical support for the Quality Assurance department, as well as the development of new functionality and working with the Planning team on functional specifications.
Some of the major projects were, I created 3 new reports going through the entire development life cycle. I was a major contributor to a code refactor changing from Oracle Reports Server to an in house J2EE web based solution using Java, JSPS and Jasper reports. I introduced Junit to the team and created an automated nightly testing environment using batch files and Ant scripts to ensure integrity of the latest code
Helpdesk Analyst
Mercia
June 2000 – October 2002 (2 years 5 months)
I joined Mercia as a first line helpdesk support analyst, supporting supply chain forecasting software. For this role I learned supply chain theories, APL programming language, bug fixing, logging, monitoring and resolving customer problems to tight deadlines. I then moved to 2nd tier helpdesk support, which involved Mentoring new members, coding custom functions, writing training notes and giving courses to new members of the helpdesk team.
Ben Hosking's Skills & Expertise
Ben Hosking's Education
University of Gloucestershire
B.Sc.(Hons.) Business Information Technology Major and Business Management Minor., Business Information Technology Major and Business Management Minor.
1996 – 2000
Activities and Societies: I played Hockey and Football whilst at university
Ben Hosking's Additional Information
- Websites:
- Interests:
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football, Taekwondo and lots of other sports
- Groups and Associations:
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- Honors and Awards:
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Microsoft Dynamics CRM 4.0 Applications
Microsoft Dynamics CRM 4.0 Customization and Configuration
Microsoft Dynamics CRM 4.0 Installation and Deployment
Microsoft Dynamics CRM 4.0 Extending Microsoft Dynamics
Sun Certified Java Programmer (1.5),
SUN – Certified Associate for Java Platform
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