Adam Fletcher

Current

• Global Desktop Systems Architect at Sitel

Past

• Onsite IT Engineering Manager UK & I at Sitel
• Regional Onsite IT Engineering Manager at Sitel
• Onsite IT Engineering Manager at ClientLogic

• Onsite Engineer at ClientLogic
• 3rd Line Engineer at ClientLogic
• Technical Advisor at ClientLogic

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Education

• Caerleon Comprehensive

Recommended

2 people have recommended Adam

Connections

76 connections

Industry

Outsourcing/Offshoring

Adam Fletcher’s Experience

• Global Desktop Systems Architect

  Sitel

  (Privately Held; Outsourcing/Offshoring industry)

  January 2010 — Present (3 months)

  Working as part of the Global Desktop Standards Team, responsible for designing and developing Global Desktop Standards for Sitel covering Operating systems, Desktop productivity tooling, desktop security and deployment tools and methods.

• Onsite IT Engineering Manager UK & I

  Sitel

  (Privately Held; Outsourcing/Offshoring industry)

  July 2008 — January 2010 (1 year 7 months)

  Responsible for all aspects of IT support for Sitel sites in the UK & Ireland.

• Regional Onsite IT Engineering Manager

  Sitel

  (Privately Held; Outsourcing/Offshoring industry)

  December 2007 — July 2008 (8 months)

  Responsible for all aspects of IT support for Sitel sites in the south of the UK and Ireland.

• Onsite IT Engineering Manager

  ClientLogic

  (Privately Held; Outsourcing/Offshoring industry)

  March 2006 — December 2007 (1 year 10 months)

  Responsible for all aspects of IT support for ClientLogic sites in the south west of England, Wales and Ireland.

• Onsite Engineer

  ClientLogic

  (Privately Held; Outsourcing/Offshoring industry)

  September 2005 — March 2006 (7 months)

  Responsible for local IT support at Clientlogic Bristol

• 3rd Line Engineer

  ClientLogic

  (Privately Held; Outsourcing/Offshoring industry)

  September 2002 — September 2005 (3 years 1 month)

  3rd level technical support for broadband satellite services.

• Technical Advisor

  ClientLogic

  (Privately Held; Outsourcing/Offshoring industry)

  November 1999 — September 2002 (2 years 11 months)

  1st and 2nd level support for various narrowband and broadband solutions.

Adam Fletcher’s Education

• Caerleon Comprehensive

  1992 — 1997